Dear community-member, Striving for continuous improvement and innovation, we are dependent on your assistance. Because our customers are the best innovation scouts we have, we want to ask you directly: How do you use ARIS to cope with your every day’s challenges and how satisfied are you with ARIS. Tell us your ARIS story and get the chance to win one of three Apple® Watches, we will raffle off...
Dear all, During the last fall, Eva Klein, Cecilia Karle and I, we wrote a few postings about the newest Customer Experience Management capabilities of ARIS giving a fast and simple introduction to the topic. But there is a lot of unspoken content, and we want to sensitize and proselytize you to the necessity and potential of customer journey mapping. That`s why we wrote additional white papers...
Today I will show you how to find all processes related to customer journeys. To do this, I will share the following query with you. The starting point of this query is the "Function" object. The query first returns all EPCs that are assigned to the selected functions and next returns all EPC functions that have a connection to customer touchpoints. If a customer touchpoint occurs in a Customer...
There has always been the challenge to share knowledge in a company when you don’t have many experts for business process modeling. With not having everyone in a company as a trained modeler, there is a natural bottleneck in getting business processes described in a structured way. This is a limitation for any business transformation which companies want to overcome. To bridge the gap between...
This third-party attestation verifies the effectiveness of Software AG’s controls relevant to the security and availability of ARIS Cloud Enterprise. The SOC 2 report, introduced by the American Institute of Certified Public Accountants (AICPA) in 2010, provides a high level of transparency into service organizations’ controls that mitigate operational and compliance risks. Because it requires an...
In our previous blog-post series on customer experience management with ARIS, we described the ways to creating a good customer experience with a top-down approach. Now we want to illustrate how to improve your customer experience bottom-up, beginning with your existing business processes and how to set these internal processes in relation with the outside-in perspective. The first step is to...
Dear ARIS Community members, THANK YOU for joining our community and your great support this year. Enjoy the holiday season and stay with us in 2016. There is so much more to come :-). Happy Holidays, Eva P.S.: Have a look at our e-cards - you may want to use them to send your season`s greetings. All our e-cards can be found here !
ARIS Process Guide (Demo App) provides your employees with the very process information and multi media data they need in a specific work situation. Location, work item, role or other context information determine scope and detail. Employees can scan the associated ID attached to the machine they need more information for. Afterwards they get detailed instructions, can review pictures assigned to...
Today I will show you how to cluster customer touchpoints with the help of a query. The query clusters customer touchpoints by channel. There are also other criteria to cluster touchpoints, e.g., risks. Using these queries enables you to easily generate a graphical overview of relationships between objects. To create such a query, you have to select the object that clusters the touchpoints, e.g.,...
Today I will show you how to find the risks and initiatives that may be associated with your customer touchpoints. To do this, I will share two different queries with you. The starting point of these queries is always the "Customer journey" object. Find risks and initiatives associated with your customer touchpoints (generic) The query collects all assigned customer journey maps of the customer...
ARIS Connect/Cloud Designers can now use font formats that are defined for a certain database in the font formats section in the Administration of ARIS Architect. So, you can use headlines or special fonts in your model. When you open a model, go to the format tab and click a certain object. Then you can simply change the font template.
ARIS 9.8 SR2 brought some modeling improvements to the public cloud for simplification purposes, e. g. the new tabbed toolbar. The “Save” button has moved from top right to top left, so you find it where you typically expect it. Also “Templates” and “Grid” moved from top right to top left and are easily available. The new tabbed toolbar is more intuitive in general as functionality is categorized...
With ARIS 9, we have a capability which is meant for getting people involved: Viewers get the ability to give comments or ask questions that can be answered by co-workers, process designers or owners. Designers are able to discuss model drafts within their modeling project. Owners can publish release update comments, e.g. on new versions of their process descriptions or asking users for feedback...
The value of collaboration among employees within a company is unquestioned. The new advanced collaboration enables an even more precise commenting on certain objects. By clicking a certain object in a process model you can comment on this object. While entering your comment the system auto-generates tags catching the context of a collaboration activity. These auto-tags can’t be deleted by the...
Today I will show you how to analyze customer touchpoints. They are an important part of the customer journey. To learn more about Customer Experience Management please read the blog posts by Nicolas Pillong starting with " It´s the customer experience that really counts! ". The easiest way to obtain information on all touchpoints of a journey is to create a query (I described the corresponding...
