Unable to start local database

Dear Alain,

this problem should be reported to our support. Please send them the following files, with this information they should be able to help you quickly:

1. client0.log and exception_*.log, these files you can find under your user profile settings in the folder ARIS71/log

2. all files that are stored under you ARIS installation directory (e.g. c:/programs/ARIS71/LocalServer/log)

Best regards

Uwe

Hi Uwe,

I'm facing the same problem as well.

How do i send my log files to your support team?

Best Regards,

Wendy

Hello Wendy,

the best way is to contact our support via internet (http://www.ids-scheer.com/en/Contact_Contact_Form/7483.html). You can fill out the contact form and they will answer soon. In the contact seciton you can also find the toll free numbers for each country to call them and get the information, what information they need to support and where to send to.

Regards

Uwe

Thanks, Uwe.  I've sent my request.  :) Hope I get some resolution soon.

I have the same problem.

is it the computer memory storage or CPU problem?

thanks.

Hello Karl,

this question cannot be answered so easily, much more information is needed (beginning with the ARIS version you are using.

Our experts in Global ARIS Support should be able to analyze you problem and give feedback how to solve it very fast.

Best regards

Uwe

Hello, 

I am facing a very similar problem : I have installed Aris with a local database and provided the path to the licence .zip file as requested. The installation finished without error message. However, when I run Aris and try to connect to the local database, the connexion windows runs for several minutes without showing any progress in the progress bar. Then a windows appears telling that it was unable to start the server 'LOCAL'. This happens each time I try to run Aris.

Any idea to help would be appreciated, 

Thanks, 

Jason

Dear Jason,

In case you are using a students license, please post your question in http://www.ariscommunity.com/forums/university-relations. Provide in your post which ARIS version you have installed.

Cheers

Rune

Hello Rune, 

I am indeed using a students license with Aris 9.8.

Thank you for your reply, I will post my question in the correct place.

Regards, 

Jason