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Using the classical Event driven process model type the process flow of the Problem Management process is displayed her. This model shows how the different core activities are logically and chronologically interwoven witch each other using functions and event object types. Furthermore all the interfaces to other ITIL processes are modeled so that an end-to-end process overview is achieved.

by Geraldo Xexeo
Posted on Fri, 06/11/2010 - 22:14

Shouldn´t you use process interface in the beggining of this process, instead of activities?

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