EA

Hello,

we have tried to install the client Architect ARIS.10.0.2.1.1185787 on a pc, once without db local with success and after that with db local, but during the installation we have received this message: Unable to start Software AG ARIS 10 LOCAL and the installation has been failed.

Can someone help me to understand what the problem is?

Thanks and regards,

Eleonora

by André Vitor Oliveira
Posted on Fri, 12/01/2017 - 14:45

Hi Eleonora,

One reason about this error could be the recourses of computer, please check if you have enough memory and hardware to use local installation, on the dvd has the documentation 'ARIS System Requirements.pdf' and check the local server requirements...



BR

AO

0
by Andreas Weiss
Posted on Fri, 12/01/2017 - 16:42

Hi Eleonora,

during the setup process log files is written by the setup. To analyze the source of your problem these logs would be very helpful.

Can you please provide me the logs ? 

[Execute the batch file 'collectLogFiles.bat' in <your-installtion-path>/support. This will create in the same directory a file named 'logfiles.zip']

BR, Andreas    

0
by Eleonora Alunno Author
Posted on Thu, 01/04/2018 - 13:21

In reply to by awe

Hi Andreas,

sorry for the late reply. At the moment, I do not have the pc on which we had tried to install the client with local db, but I have the log files that I saved during the installation.

Thanks and regards,

Eleonora

File attachments
0
by Ed Silva
Posted on Wed, 04/20/2022 - 15:40

Hello,  Need help with installing Aris Client 10.0.15 locally.  Getting error message: "Unable to start software ag aris 10 local".  Have selected the appropriate radio button on install, dont have issues with RAM and disabled security/firewall settings during install.  I attached my install log files below.  Please help... not sure what else to do.

File attachments
0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Wed, 04/20/2022 - 20:49

In reply to by eps1677

Dear Ed,

It's better to start a new discussion for a new issue. The discussion above is 5 years old.

Looking at your installation log files, it seems as if the Windows service couldn't be created by the ARIS Client setup. And it seems as if you tried several times to install ARIS Client with LOCAL. Maybe the failed attempts couldn't remove all remainders.

I suggest to restart your computer and try it once more. If that fails again, I suggest to open a support ticket as this forum isn't meant to resolve technical issues.

Cheers
Runè

0
by Ed Silva
Posted on Thu, 04/21/2022 - 01:01

In reply to by rbe

Thanks Rune,  

I thought about that after, and created a new post.  Per your suggestion, let me give it another shot and if still not working, I'll try the support ticket route.

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock