Profile picture for user Frank Weyand

Hi,

some users noticed, that the ARIS download client refused to start after the automatic update of the virtual machine to Java 7, update 65.

This is most likely due to a bug in the JRE (more: http://stackoverflow.com/questions/24792360/issues-with-java-7u65).

In that case, just close all browser windows and execute this line in a prompt window, to delete the problem causing file (deployment.properties):

del /Q %userprofile%\AppData\LocalLow\Sun\Java\Deployment\deployment.properties

Bye,

Frank

by Frank Weyand Author
Posted on Fri, 07/25/2014 - 14:03

Hi,

I was getting asked how one can see, what the problem is.

The client just does not start, no error message, no log entry, nothing. This is due to the fact that the virtual machine does not start at all.

So if you like to start the download client via your browser, and just nothing happens, please check whether you are using the java version 7, update 65.

Bye,

Frank

0
by Jose Louro
Posted on Fri, 07/25/2014 - 15:28

In reply to by Frank Weyand

Hi Frank,

I had the same problem... after installing java 7 update 65.

Nothing happened while using Firefox or Chrome... the only one that worked was IE...



It may worth a try to see if its the same situation.



José LOURO

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock