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Error while connecting to server through ReverseProxy

iseletkov's picture
by Ilya Seletkov in Administration & User Management posted on 2016-12-23

Hello!

I'm trying to set connection from client (9.8.7) in external net to design server (9.8.7) which is in domain net behind reverse proxy. Opened port is 80. Proxy does not require login procedure. Connection via browser is OK: I can enter umc. But when I try to connect via aris designer (installed or downloaded from server) I see message "there is no server on port you specified".

Log file messages:

org.apache.http.HttpException: Did not receive successful HTTP response: status code = HttpResponseProxy{HTTP/1.1 500 Internal Server Error

2016-12-23 11:30:40,901 com.aris.modeling.common.core.ADebug.println(ADebug.java:87) - ARIS Site at arisds01.domain.com:443 available ...

Full log file is attached. Please, help.

P.S. Local domain clients can connect normally.

BR, Ilya.

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Rune Becker posted on 2016-12-23

Dear Ilya,

I suggest to open a support ticket to resolve this issue, because there's probably further inspection of your ARIS configuration and other log files needed. Please open a support ticket on Empower/eService https://empower.softwareag.com/.

Cheers
Rune