I am today new to Aris products and our company has bought ARIS software and I have installed ARIS connect server 9.6 with SQL server 2012 R2 on a VM windows 2012.
The installation went fine were it installed the ARIS agent and connect server. After the installation as per the installation document we stopped and started the ARIS connect server and ARIS clound controller.
one of the service LOADBALANCER_M is in failed status and I dont know where to check the logs. Can you please help identify the issue also when we try to launch the URL http://<localhost>/umc we are getting a page not found error. We tried with IP address and FQDN still the same issue.
Please help.
Regards
JA
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by Runé Becker
Posted on Fri, 07/11/2014 - 15:39
Dear JA,
When the runnable loadbalancer fails, it's likely that port 80 is already blocked by another web server, e.g. IIS. Check that with netstat -an |find ":80 ".
If loadbalancer is failed you can't access ARIS from Architect nor from browser.
The log files can be gathered via "collectLogFiles.bat" in subfolder "support" of your ARIS 9 installation folder.
I recommend you to send that resulting ZIP file of all log files to Global Support ARIS via Empower/eService on https://empower.softwareag.com/.
That could be the issue. When we installed SQL server we selected the reporting server also and I think it is using port 80 and 443. So we disable the SQL server reporting server and tried it again and we are running into the same issue were loadbalancer fails. We did the Netstat -a -o |more command and nothing is listening on port 80.
The other option we are looking at is to change the port in the configuration files. And we tried changing the HTTPD.conf file but still picking up port 80.
Can you please let me know what are the configuration files which needs to changed to change the default port and after changing the default port do we need to restart ARIS cloud controller using stopall and startall option?
Junaid, did you solve your problem ? I'm having the same error and i have been reading and trying but nothing worked yet. Could you help me ? When the installation gets Step 13 of 14 on connect server setup, an error occurs and stops.
Thanks in advance.
STARTED
12-23-2014 11:37:27 error : exitcode -1 wait for started umcadmin_m
12-23-2014 11:37:29 command : startall
12-23-2014 11:37:38 stdout: Could not start all runnables on node localhost: Ant start exited with 1
Did you check all prerequisites, such as enough free RAM? The command "startall" will start up all runnables, which require in total for installation size "_m" for ARIS Connect Server already some GB of RAM.
Anyway, a fresh post for your question is recommended in order to get the most attention by other users. Replying on older posts with new questions is likely to be overseen by most users.
