I had installed and run ARIS Express 2.4b on Windows 7 Professional succesfully in october 2014 and later the same year. Since begin 2015, when the program is launched, the splash screen is displayed during about 15 seconds, then it disappears, the program doesn't start effectively. At the same time the process ARIS Express vanishes from the task manager. When trying a second time, the program stops after about 3 seconds.
On first january 2015, my organization's IT-system underwent a major configuration change since the merging with another institution.
We've been doing all possible trouble shooting unsuccessfully. No error message is displayed. No useful logfile information has been found.
I'm desperately searching a way to find out what's forcing ARIS Express to stop.
Thanks for having answered my post, Gerald and Frank !
There's no folder %USERPROFILE%\ARISExpress\ on my system driver - %USERPROFILE% = C:\Users\JDelhaye .
I only found an empty folder ARISExpress under %USERPROFILE%\AppData\Local\Temp . I've deleted this folder and then run the program. Before it stops, it creates this folder again.
Maybe something else to check or try ?
Regards,
Jacques
Hi,
then there is something wrong with your user profile. Maybe your IT can help you out here.
BTW: the windows version does not create a log file, because it needs to create the folder first. Maybe your system does not allow to create a folder there.
You can try to start express as a webstart version (http://download.ariscommunity.com/express.jnlp).
Switch on the java console via the system panel, and you may see some loggings there.
Bye,
Frank
I've already tried to start express as a webstart version but the download of the jar files fails - see screenshot in attached file.
We'll check my user profile tomorrow with IT-system people. The rights to create a folder there have been checked... It is allowed.
Thanks for your help.
Thanks for your advice.
There must be something wrong indeed on my Windows workstation. Despite our efforts, we don't find out what.
Feedback...
There are other users of ARIS Express in the institution, but I'm the only one where it has stopped working.
System engineers have cleaned my PC, reinstalled the application, checked the folders and files access rights, and even recreated my user profile... Nothing helped.
I logged in with my user on another workstation from the institution-network and there was no problem to install and use ARIS Express. No login was required by ARIS Express. So there's no problem with my user. This doesn't mean that my user profile is OK, I know.
On my Windows 7 system there's nothing special : Office 2013, PuTTY, WinSCP, Eclipse, Tomcat.
As a radical way to solve the problem, my Windows will be reinstalled.
Regards
Hello Frank,
We don't use the webstart version here, we download and install the Windows version. I've only tested the webstart version to gather more information about the problem as you told me to do so. But the webstart version also fails : the download of .jar files crashes - see posts dated 2015-05-20 above. I should test the webstart version on another workstation where the Windows version works properly. And then if it works there, will I find out why it doesn't on my workstation...
ARIS Express can't be blamed for that problem. There's something wrong for it in my Windows, such a problem can happen with a software product. Reinstall Windows is a solution even if it's frustrating not to know what caused the failure.
I already took too much of your precious time.
Many thanks for your help,
Bye,
Jacques
Hi Jaques.
This can be easier. Just copy the installed folder from another machine, where it worked, and execute the ARIS-Express exe.
Example: on my machine, ARIS Express (windows version) is installed in "C:\Program Files\ARIS Express"
Copy the whole content of this folder (should be about 250 MB or so) to your machine.
In the folder "C:\Program Files\ARIS Express\client", there is a file "ARIS Express.exe". Just click onto this file. Only thing you are missing is the assignment of the adf file type to this exe... but you can do this by hand.
Bye,
Frank