From September through December 2008, the Process Intelligence Roadshow will be on world tour with exciting customer presentations and live product demonstrations, plus a few surprising digressions from the main topic. The focus of all presentations is on combining Business Process Management and Business Intelligence to create Process Intelligence. I’ll be keeping you posted with regular blogs from the tour.
Readers of the blog hardly need any introduction to Business Process Management, so let’s just repeat the standard definition: Business Process Management (BPM) involves the continuous analysis, optimization, communication, and implementation of business processes. Business Intelligence, on the other hand, warrants at least two sentences: Business Intelligence (BI) is a term used to describe analytic procedures for collecting, evaluating, and presenting company data, with aggregated key performance indicators being utilized to support management decision-making. The problem is, because data is typically presented without any kind of business context, it’s open to interpretation. This really defeats the main purpose of BI, which is to provide objective support for decision-making.
Process Intelligence overcomes this by combining key corporate indicators with the operational processes behind the indicators. This is the cool bit: Business Process Management melds with Business Intelligence technologies, thereby creating completely new opportunities for process-oriented business management. If key indicators fall out of range, the causes of the errors can be identified in the business processes and fixed at source. What we’re talking about here is a radical new set of analytical procedures and technologies for collecting, evaluating, and presenting company data.