KR

Hilfe, Please help.

nachdem ich gestern noch ganz normal gearbeitet habe mit einer Architekten Lizenz, sind seit gestern abend die gesamten Modellierungen zerstört. Auch die Kollegen mit der Designerlizenz können nicht mehr alles erkennen. Was ist los, wie kann ich das problem beheben?

All oure Processes are gone. Nobody can see anymore the complete Processes, just some symboles. Whats Happend?

ERbitte dringend Hilfe!

by Enrique P
Posted on Thu, 02/26/2015 - 10:57

Hi Kristin,

Have you checked if you and your Designer users are using the same filter? (Just in case, you can check which is the current filter placing the mouse arrow on the name of the database: it will show the filter and language you are using).

Kind regards.

0
by Kristin Riedel Author
Posted on Thu, 02/26/2015 - 11:47

yes we use all just one filter

and they have also no rights to delete something.

Yesterday in the morning was all good, and than in the afternoon there just some Fragments left. Also i can not find a installation for the cloud controller. i have no chance to have look if all jobs run.

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Thu, 02/26/2015 - 13:01

Dear Kristin,

Difficult to consult you from remote with just those few snippets of information. I suggest to open a critical support ticket via Empower or phone: +49 6151 92 - 4501 (https://empower.softwareag.com/public_directory.asp).

Cheers

Rune

0
by Sven Mertens
Posted on Fri, 10/02/2015 - 09:08

hi all,

I have the same problem by using the aris express tool with a BPMN process model. My model is not huge, but I have many  different control flows. The positions of these arrows are handmade. I am very sad, because it was a lot of work for that process model.

Thanks for any kind of advise.

Cheers Sven

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Fri, 10/02/2015 - 10:20

Dear Sven,

ARIS Express and the commercial ARIS prodcuts are quite different software products. Means, bugs are are unlikely identical. I suggest that you ask your question again in the ARIS Express forum: http://www.ariscommunity.com/forums/aris-express

Cheers

Rune

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock