Problem installing ARIS MashZone

Hi Marcelo,

it seems that MashZone isn't started yet.

You can do that, by starting the start_mashzone.bat in your installation directory, or in Start >> All Programs >> start ARIS MashZone-Server (as Application).

Best Regards,

Christian

Does that command box appear on your desktop? The server isn't ready until that bordered info shows up

I think the tomcat server of MashZone can't start, due another usage(other application) of the port 16360 that MashZone uses. To solve the problem you've got two options.

Option 1: Reinstall MashZone and choose in the setup another port, for e.g. 16361

Option 2: Open the installation folder of MashZone and open this file:

MashZone\system\tomcat\conf\server.xml

Alter this line:

<Connector connectionTimeout="20000" port="16360" protocol="HTTP/1.1" redirectPort="8443"/>

to:

<Connector connectionTimeout="20000" port="16361" protocol="HTTP/1.1" redirectPort="8443"/>

Afterwards you must restart the MashZone server in order that the modification works.

Hope this solves the problem.

Regards,

Christian

 

It looks like that the shutdown port is in use too.

Please open the file "MashZone\system\tomcat\conf\server.xml" again and alter this:

<Server port="16366" shutdown="SHUTDOWN">

to:

<Server port="16367" shutdown="SHUTDOWN">

Are you sure that an old instance of MashZone isn't running?

Cheers,
Christian

During setup the html page displayed above is generated reflecting the settings you selected. Since you changed ports manually this page has not been updated. Feel free to adjust the ports (it is just a text file again).

The official way of selecting different ports suggests the setup procedure, i.e. the advanced mode, which enables you to specify ports.

If you click on "Start ARIS MashZone" does MashZone work now, or does the error message still appear? If so, test this url: http://localhost:16361/mashzone/

Regards,

Christian

Hello every one,

I have a similar probleme asMr. Cardoso. I can't start the application MashZone.

The ports aren't used by another application.

Hi,

one of the first lines of your log indicate that MashZone service is not allowed to write to its database. Please make sure that MashZone has permission to write to its installation directory. In case you installed in program files (default location) and using Vista or win7 you might need to configure this manually or install to another location.

Regards

Stephan

Thank you Stephan, I had change the wiriting permission of the MshZone folder. Now it run correctely.

Thank you.

Regards

Omar