Today, I am introducing the "Process Intelligence" entry point, also known as the entry point for monitoring and controlling. The main task of this entry point is to complete the EBPM lifecycle with analytical skills.
Figure 1: Process Intelligence as part of the EBPM Lifecycle
So what is Process Intelligence? In short, Process Intelligence is about measuring and analyzing management key performance indicators (KPIs) in order to improve said KPIs and thus improve overall business performance.
Our Process Intelligence solution is a combination of Business Intelligence, Business Process Management, Business Activity Monitoring and Complex Event Processing and connects management KPIs with operational business processes. This enables you to automatically measure, visualize, and analyze historical as well as real-time processes, data, and complex events.
Figure 2: Real-time dashboard of the main process KPI's
If KPIs such as time, cost, or quality deviate from the estimated values you can identify the reason and take countermeasures in real-time before enterprise performance is affected. Process weaknesses can be identified and solved in real-time before customers feel any impact.
Process Intelligence as part of the EBPM Lifecycle
With the "measure first" approach, Process Intelligence becomes one of the EBPM Lifecycle entry points. "Measure first" means that you start a BPM project or initiative by automatically measuring the as-is process to establish a valid basis. The results can be used to evaluate executed processes before process transformation and process automation projects begin.
But you can use Process Intelligence also as a support in other phases of the EBPM lifecycle. One possibility is to use Process Intelligence during the design phase, where it can help discover and analyze special process pattern. The results can then be used to support the process design. Process Intelligence can also help during process execution by recognizing issues in real-time and responding to process deviations in time. Finally, you can use Process Intelligence to monitor and control the improvement process itself by checking if your business strategy was really implemented. That means that you can measure your corporate objectives such as the customer satisfaction by collecting and analyzing the related KPIs. So you can see if the customer satisfaction was really improved and use the result to prove that the strategy was actually implemented.
Use Process Intelligence to:
analyze your business performance
provide better transparency of performance
Identify issues and solve process deficiencies
Improve business flexibility and operational decision making
Support strategy alignment
If you want to monitor, measure, and improve your KPI-based processes to find out if they deliver the desired results this entry point is the right choice for you.