I totally agree with you for the wrong impression created around reference models such as eTOM,SCOR etc that only provide insight to the common practices!
Have you got in mind any small but exciting reference models for the telco industry?
Thank you in advance!
Sandeep J said:
I can see the value of having smaller more ‘exciting’ models in the marketplace. I believe the biggest advantage for an organisation to attain product/service differentiation would be the ability to ‘mix’ and ‘match’ the smaller pieces that could then produce a trully unique overall model. Since innovation continues to occur, there should be provision made for re-configuring what has now become the company’s reference model. There is immense potential for BPM professionals in being involved in building and configuring the process so that it is fit for purpose.
The flip side of the coin would be because of legislative requirements or standardisation, organisations would still be required to adhere to some form of consistency across their industry. However, as we have seen in the recent global financial crises, legislation can also be dynamic.
Thierry Caro said:
Nice view on the subject. Large process reference models such as CMMI, ISO:9000, SoX, SAS70, ITIL also have the great advantage to enable certification and maturity audits and provide with immense benefits in terms of terminology and definitions.
The idea of a collection of small & dedicated processes is a reality within the companies moving into SOA, with the ability to re-shuffle the sub-processes execution to produce different products and services.
Regarding process sharing, we barely never see any commercial organization sharing processes for public use, unless there is an intention to sell something. Processes represent an essential differentiator in the competitive market.