PP

Hi,

 

I installed Aris Express yesterday. After installation it opened the application successfully and was able to use various modelling tools.

After that I closed the applicaiton and returned later in the day to use the application again. But this time gives error " Unable to Launch Application" everytime I click on Aris Express Icon. I was not sure of the error, got connected to internet and cliked on " Download Aris Express" again. Application opened again without any problems. So in order to reproduce the error, I exited application again and tried to open again, but gave me same error. So even if I am connected online or I am offline, clicking on Airs Icon on desktop give me same error - "Unable to open Application", but clicking on "Download Aris Express" on download section on Aris Community site, application opens correctly.

Attaching details of the error provided in the message. Kindly assist in resolution of error for using offline.

 

Regards

Parag

File attachments
by Frank Weyand
Posted on Wed, 04/21/2010 - 13:21

Hi,

I do not think this is a big problem. I suppose, you just need to check your JRE settings.

Please proceed like this:

1.) via the system panel, open "Java" panel

2.) on the first page ("general" or "common"), please click "Settings..." in the "Temporary internet files" section.

3.) on the upcoming dialog, there is an option like "leave temporary files on computer"

Make sure this option is switched on, because otherwise, the tool is not stored permanently on your machine.

Bye,

Frank

0
by parag parikh Author
Posted on Thu, 04/22/2010 - 10:43

Hi,

 

Appreicate your quick response.

 

Checked the setting on Java panel. "Leave temporary files on computer" is "ON". Details of the error mentioned in the message box is "Wrapped Exception":

java.io.FileNotFoundException: C:\Users\101861\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\45\72b5016d-1cce9b93 (The system cannot find the file specified)

 at java.io.FileInputStream.open(Native Method)

 at java.io.FileInputStream.<init>(Unknown Source)

 at java.io.FileInputStream.<init>(Unknown Source)

 at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)

 at com.sun.javaws.Main.launchApp(Unknown Source)

 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

 at com.sun.javaws.Main$1.run(Unknown Source)

 at java.lang.Thread.run(Unknown Source)

 

Could there be any other reason ?

I am connected within my company network.

Cheers

Parag

0
by Frank Weyand
Posted on Thu, 04/22/2010 - 11:06

Hi,

hmm... one question: do you use some "clean up" software, which deletes temporary files? Some of those products also remove the Java cache.

Is the setting for the Java-cache high enough? You can prove it by using the dialog I mentioned above. Make sure, that there is enough space.

As a last test, you could uninstall Express and reinstall. In the dialog I mentioned above, you can click "delete files" and commit applications and applets. If, after the de-installation, there are still ARIS Express icons, please delete them as well. If you copy the installed Express icons/shortcuts to another location, they may become invalid.

Then download again. Remember: if the question is shown "Do you want to integrate the application into the desktop?" please confirm with Yes/OK.

Bye,

Frank

0
by parag parikh Author
Posted on Thu, 04/22/2010 - 13:41

Hi

Thank you.

I downloaded again and Aris Express seems to be working fine.

Looking forward to using this tool.

 

Cheer

Parag

0
by Chris Hartman
Posted on Fri, 05/18/2012 - 20:00

I ran into the same problem and after a few hours of frustration and reading a few of these helpful threads, I managed to get ARIS to work again as well. A lot Here is what I did.

  • Uninstall ARIS. Delete all ARIS icons and ARIS program files. You can still keep any ARIS document files you have on your machine.
  • Download and install Java SE Runtime Environment 7u4. I got it from the following site: http://www.oracle.com/technetwork/java/javase/downloads/jre-7u4-download-1591157.html
  • Open Java Control Panel from your Control Panel. Go to Temporary Internet Files >> Settings. Ensure "Keep temporary files on my computer" is checked. Go back to Temporary Internet Files >> View. Delete all ARIS files from there.
  • Re-download/re-install ARIS. When it asks "Do you want to integrate the application into the desktop?" select "Yes."
  • ARIS should now work.

Thanks to Mr. Frank Weyand for the helpful tips that got me through this process.

0
by Maxim Volkov
Posted on Wed, 10/24/2012 - 10:35

In reply to by nzorin

Environment:

  1. Win 7 x32
  2. JRE 7 (latest version)
  3. Disappointment :(

    Error: "Unable to launch app..."

Solution:

  1. Uninstall JRE 7
  2. Install JRE 6
  3. Enjoy! :)
0
by Mauro Okamoto
Posted on Thu, 07/19/2012 - 15:16

My solution:

I go to the browser http://download.ariscommunity.com and log on in the community.

Leaving the browser open I click in Aris Express icon.

This is working for me now.

 

Rgds, mauro

0
by Frank Weyand
Posted on Wed, 10/24/2012 - 10:32

Hi Maxim,

please have a look here:

http://www.ariscommunity.com/users/frank-weyand/2012-08-27-important-problems-starting-aris-express-bug-oracles-jre-java-7-update-6

There is a bug in the new Java version 7, which prevents ARIS Express to start. Unfortunatly, as you said, you've got the newest Java version.

There is no other way to go back to an older JRE, until the new version of the JRE is available.

Sorry for any inconveniences. I hope, the new JRE version, where the bug have been fixed, will be released soon.

Bye,

Frank

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock