Pedro Guerrero's picture

Hello everyone.

First of all, I'm new to ARIS Administration so this question could be basic for many of you but at this point there is an issue that I need to fix so I'm here asking for any assistance that can help me address the issue properly. Thank you all in advance.

After performing a health check at our customer's ARIS Infrastructure I found one error and one warning as seen below:

 

  • For the failed runnable (ecp_l) I got this message: "FAILED Technical user not found for tenant id(s) : [default]"

 

From the error.log file I got this persistent message

2018-01-22 23:32:55,580|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-23 23:32:55,718|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-24 23:32:55,643|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-25 23:32:55,744|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-26 23:32:55,812|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-27 23:32:55,749|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-28 23:32:55,515|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-29 23:32:55,514|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-30 23:32:55,831|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured

As you can see, there would not be any relation between these two types of messages

  • For the runnable with the warning (apg_l) I got this one: "WARNING License is ARIS Cloud Advanced Server. Limited functionality only."

2018-01-25 09:14:48,616 Tomcat-http-13 ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-19.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-19.log: The process cannot access the file because it is being used by another process.

2018-01-25 09:14:48,616 Tomcat-http-13 ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-27 01:29:04,623 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-20.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-20.log: The process cannot access the file because it is being used by another process.

2018-01-27 01:29:04,623 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-28 00:04:31,658 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-21.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-21.log: The process cannot access the file because it is being used by another process.

2018-01-28 00:04:31,658 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-29 03:34:48,889 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-22.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-22.log: The process cannot access the file because it is being used by another process.

2018-01-29 03:34:48,889 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-30 05:59:51,643 Tomcat-http-25 ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-23.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-23.log: The process cannot access the file because it is being used by another process.

2018-01-30 05:59:51,643 Tomcat-http-25 ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-31 08:02:37,575 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-24.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-24.log: The process cannot access the file because it is being used by another process.

2018-01-31 08:02:37,575 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

 

Again, I see no relationship between one message or another

 

 

Any idea on how to address this? Is there any knowledge base where I can match these error messages with possible root causes and solutions? (BTW, we're still managing to enable our Empower account as partners) I thank you in advance for the assistance since I need to have these runnables healthy for our client.

 

Best regards

Pedro.