For all who want to know more about the basics of business processes I'd like to recommend the e-learning course 'What is BPM'. Rob and I have made this course some weeks ago to bring people in touch with Business Process Management.
Thank you for this post.
I went through the article. Really brilliant.
Moreover I took the e-learning course too. Absolutely amazing:). The course is concise, explicit and really interesting.
I have encouraged my fellow colleagues to take the course too.
Thank you again to both Rune and you for everything.
Glad you found it useful - did you also check out the other two e-learning courses?
Lesson 2 “Before you start modelling”
Lesson 3 "Your first steps in ARIS Business Designer"
Hi Rob- these were really useful articles and help in gaining a stronger view of the need of a good process.
In general, how does ARIS provide a cutting edge to achieve a good process specially for telcos like BT?
I have learnt etom but I guess mature telcos have a perspective beyond that
The real cutting edge that ARIS gives you is the ability to focuss around three things:
- Taking a customer view
- Taking an end-to-end view
- Providing transparency
In any organisation, but especially in large businesses and in Telcos, people tend to become very focussed on concentrating on just "what they do" and on the technology. There is tendency to forget to think about what the customer wants and the experience they will get. Its only by looking across the business at how all its processes work together to provide and end-to-end customer process or journey can you start to make real progress in customer satisfaction. Creating a process portal using ARIS provides the transparency of the end-to-end flow and the component process. It also encourages standardisation and reuse.
eTOM provides a checklist of the component processes and guidelines for assembling them into process flows, but it needs to be adapted to a specific organisations needs.
Thanks Rob- We have a dedicated BPM practice in our organisation keen on use of ARIS and its various forms focussed on telcos. Telcos are better and mature adoptors of BPM and as there are various BPM/BPA tools available in the industry it becoms extremely critical to select the right product to boost there business performance.