SN

Hello,

 

Can anyone please help me to install ARIS. I have installed the software but when I try to use start it by clicking on the ARIS icon on the desktop I get a string of java exception errors and it gives me a message that the ARIS is unable to start. I have the latest JAVA VM installed on my system. Please help.

 

Kind Regards,

Shabbir

by Sebastian Stein
Posted on Tue, 08/03/2010 - 09:30

Why not post the exception here?

0
by Shabbir N Author
Posted on Tue, 08/03/2010 - 11:11

Hi Sebastian,

Please find below the list of exception error:

ava.lang.reflect.InvocationTargetException

 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.lang.reflect.Method.invoke(Unknown Source)

 at com.sun.javaws.Launcher.executeApplication(Unknown Source)

 at com.sun.javaws.Launcher.executeMainClass(Unknown Source)

 at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)

 at com.sun.javaws.Launcher.run(Unknown Source)

 at java.lang.Thread.run(Unknown Source)

Caused by: java.lang.ExceptionInInitializerError

 at com.idsscheer.aris.client.components.ExpressHome.common.AExpressHistoryManager.loadSamples(Unknown Source)

 at com.idsscheer.aris.client.components.ExpressHome.common.AExpressHistoryManager.<init>(Unknown Source)

 at com.idsscheer.aris.client.components.ExpressHome.common.AExpressHistoryManager.getInstance(Unknown Source)

 at com.idsscheer.aris.client.components.ExpressHome.AExpressHomeComponent.initApp(Unknown Source)

 at com.idsscheer.aris.client.container.controller.AComponentController.initApps(Unknown Source)

 at com.idsscheer.aris.client.container.common.AARISClientContainer.initManagerComponents(Unknown Source)

 at com.idsscheer.aris.client.container.common.AARISClientContainer.init(Unknown Source)

 at com.idsscheer.aris.client.container.common.AARISClientContainer.init(Unknown Source)

 at com.idsscheer.aris.client.arisloader.AAbstactLoader.start(Unknown Source)

 at com.idsscheer.aris.expresslauncher.AExpressLauncher.startClient(Unknown Source)

 at com.idsscheer.aris.expresslauncher.AExpressLauncher.main(Unknown Source)

 ... 9 more

Caused by: java.lang.RuntimeException: java.io.IOException: Could not get shell folder ID list

 at sun.awt.shell.Win32ShellFolderManager2$ComInvoker.invoke(Unknown Source)

 at sun.awt.shell.Win32ShellFolder2.getFileSystemPath(Unknown Source)

 at sun.awt.shell.Win32ShellFolder2.composePathForCsidl(Unknown Source)

 at sun.awt.shell.Win32ShellFolder2.<init>(Unknown Source)

 at sun.awt.shell.Win32ShellFolderManager2.get(Unknown Source)

 at sun.awt.shell.ShellFolder.get(Unknown Source)

 at sun.swing.WindowsPlacesBar.<init>(Unknown Source)

 at com.sun.java.swing.plaf.windows.WindowsFileChooserUI.updateUseShellFolder(Unknown Source)

 at com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installComponents(Unknown Source)

 at javax.swing.plaf.basic.BasicFileChooserUI.installUI(Unknown Source)

 at com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installUI(Unknown Source)

 at javax.swing.JComponent.setUI(Unknown Source)

 at javax.swing.JFileChooser.updateUI(Unknown Source)

 at javax.swing.JFileChooser.setup(Unknown Source)

 at javax.swing.JFileChooser.<init>(Unknown Source)

 at javax.swing.JFileChooser.<init>(Unknown Source)

 at com.idsscheer.aris.client.common.AClientPath.getDefautDir(Unknown Source)

 at com.idsscheer.aris.client.common.AClientPath.getDocumentsDir(Unknown Source)

 at com.idsscheer.aris.client.components.ExpressHome.common.samples.AExpressSampleManager.<clinit>(Unknown Source)

 ... 20 more

Caused by: java.io.IOException: Could not get shell folder ID list

 at sun.awt.shell.Win32ShellFolder2.getFileSystemPath0(Native Method)

 at sun.awt.shell.Win32ShellFolder2.access$900(Unknown Source)

 at sun.awt.shell.Win32ShellFolder2$8.call(Unknown Source)

 at sun.awt.shell.Win32ShellFolder2$8.call(Unknown Source)

 at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

 at java.util.concurrent.FutureTask.run(Unknown Source)

 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

 at sun.awt.shell.Win32ShellFolderManager2$ComInvoker$3.run(Unknown Source)

 ... 1 more

 

Thanks and Regards,

Shabbir

0
by Sebastian Stein
Posted on Tue, 08/03/2010 - 15:53

Just to be sure, are you trying to install ARIS Express or an ARIS Platform product?

0
by Shabbir N Author
Posted on Tue, 08/03/2010 - 16:08

I have already installed ARIS Express on my system. I encounter these errors when I try to start the application. At the intial stage a wizard pops up asking me to accept the contractual agreement, when i accept it, it pormpts me to enter the log in details and the then I select the language. I choose english and click on the finish button. The process ends with a message box "Unable to Launch Application".

Regards,

Shabbir

 

0
by Frank Weyand
Posted on Tue, 08/03/2010 - 16:48

Hi Shabbir,

the system is not able to find your user's directory. Do you have a remote path for your user folder?

We have this under investigation here, I get back to you if we know more.

Bye,

Frank

0
by Shabbir N Author
Posted on Tue, 08/03/2010 - 17:23

Hi Frank,

Thank you for your assistance. The user directory is on my local system.

Regards,

Shabbir

 

0
by Frank Weyand
Posted on Tue, 08/03/2010 - 17:46

Hi Shabbir,

since we can not have a look on your computer, I want to give you a workaround:

 

  1. In your user home directory (which could be "c:\documents and setting\<your user>") you can find a folder named ARISExpress.
  2. In this folder, you can find a file named "user.cfg". Open this file in a text editor.
  3. Insert the bold part after the "<document>" line:

    <?xml version="1.0"?>

    <document>

     <user type="express_home">

      <userdata type="express_samples_loaded" value="true"/>

      <userdata type="express_samples_version" value="2"/>

     </user>


     

  4. Save your changes, and start Express again. You will have to enter your registration data again.

 

After the start, no example models will be available out of the box for you, but you can fetch a huge amount of models here in the community.

Hope that helps. It is just a workaround, we will have a closer look to this.

Bye,

Frank

0
by Shabbir N Author
Posted on Thu, 08/05/2010 - 07:00

Hi Frank,

Thank you for your detailed response. But I am still unable to launch the ARIS Express application. I have uploaded the error file, please find the below the link :

/system/files/editor/files/ArisError.txt

Thanks and Regards,

Shabbir

 

 

0

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