ARIS Express disappears after clearing Java cache

by Mr. Thierry Caro in group We Love BPM
Posted: 2009-10-07
2219 views | 10 comments | category: ARIS Express

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After clearing the Java cache, which is sometimes needed by some applications, the ARIS Express icon goes away, and we need to proceed to a full re-installation. Is there a solution to this issue? Thanks!

Comments

by Mr. Mike Willetts on Wed, 2009/10/07 - 5:59pm

I have also had this problem, 3rd re-install in 2 days - it's getting very boring and I have only been looking around the Express functionality so far.

by Mr. Frank Weyand on Wed, 2009/10/07 - 9:35pm

Hi,

actually, this is expected behavior. ARIS Express is a Java WebStart based application. Thus, the installation is stored in the "temporary Java files". I agree, that this technical term is not a quite convenient choice... but it is chosen by Sun.

Therefore, it is quite logical that if you delete the Java cache, the application is gone. That is just how the Java Runtime Environment behaves.

Bye,

Frank

by Mr. Pascal TREMONG on Wed, 2009/10/07 - 10:09pm

I have the same problem since the AE beta version and I have done many install. But i'am agree with Frank. It's Java implementation by Sun.

Pascal.

by Mr. Frank Weyand on Wed, 2009/10/07 - 10:15pm

Hi,

for us, it is quite important to know how the user "handle" the installation.

Personally, I just downloaded the tool, and actually never(!) had a problem. But that is just my experience.

So could you please just give us the information about the circumstances forcing you to repeat the download? Especially I do not understand why you need to delete the cache frequently. Is it caused by other applications?

Your information can help us to improve the way we are distributing the application.

Bye,

Frank

by Mr. Uwe Roediger on Thu, 2009/10/08 - 7:37am

Hi all,

as far as I know there is sometimes the recommendation, to clear all caches (also the Java cache) regularly due to security reasons. Is this the case here too?

Regards

Uwe

by Mr. Frank Weyand on Thu, 2009/10/08 - 8:36am

Hi,

no. Clearing the Java cache is an uninstall of all downloaded Webstart application. (I really do not like the term "Java cache" and Temporary internet files in that context. That causes the misunderstandings.)

Bye,

Frank

by Mr. Thierry Caro on Thu, 2009/10/08 - 4:55pm

Clearing the Java cache is part of our Help Desk procedures for some of our Fares applications. As the Java cache is managed through "Temporary Internet Files" in the Java Control Panel, it suggests we can harmlessly clear the contents. I was wondering if there was another way to make AE more permanent (we love it!).

by Mr. Frank Weyand on Thu, 2009/10/08 - 8:55pm

Hi,

well, then I think you've got a conflict between JRE behavior and your Help Desk procedure...

Currently, unfortunately there does not exist another installation routine. Surely we discussed a "normal" installation, but we did not want to miss the update feature of Webstart and therefore refused to do so.

Bye,

Frank

by Mr. Mike Willetts on Fri, 2009/10/09 - 3:30pm

Hi, thanks for the responses Frank. Our AE 'uninstalls' are caused by a 'clean-up' batch file designed to help manage temporary files on our networked machines. Now we understand the issues we'll just have to work out a different way of cleaning up

mike

by Mr. Pascal TREMONG on Sat, 2009/10/10 - 3:09pm

Yes, in my case, it's cause by security application when I logoff my PC (or switch off).

It delete some historical items like cookies, internet history, internet tempory directories, java cache directory.

Now, I know that it mean. I have changed my security configuration and desactivate "Delete Java cache".