Profile picture for user Theo Padding

Hi,

We have implemented ARIS version 97.0.0.958093 and have the issue that after some while opening a model causes ARIS 9 to 'hang'. This only happens to models in an existing database. Creating a new database with new models works fine.

In this post (http://www.ariscommunity.com/users/mohau/2014-11-13-aris-97-response-time-extremely-slow-some-desktops) users and user groups can also cause performance issues. We do have a lot of users and user groups (with underscore in it) imported into ARIS 9. But the performance was good for some time, but suddenly it changed. We are currently investigating it, but cannot find any clues so far. We did experiment with LDAP settings, but we de-activated it since we need to arrange things to enable LDAP.

Has anyone experienced this?

Regards,

Theo Padding

by Theo Padding Author
Posted on Wed, 03/18/2015 - 11:38

This is probably due to the fact that we are not able to start and stop the services on the ARIS Design server, which normally is executed every day. So the services might be running for days until this occurs. Starting and stopping the service solved the issue.

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by John A. Picchioni
Posted on Tue, 09/01/2015 - 00:47

In reply to by Theo Padding

Does SoftwareAG recommend restarting the service every night?  Also, curious if you found the answer to your problem.  We are experiencing the exact same thing.

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by Theo Padding Author
Posted on Tue, 02/23/2016 - 10:36

In reply to by jpicchioni

Yes, they recommended restarting the service. We have implemented a scheduled job to stop and start the publishing service on the server.

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