AZ

Good morning, 

today my free trial version of Aris Cloud expire. I will buy a license for 3 months but I will conserve the model already made in my account. 

The last time I exported the database it wasn't in the right format for being imported into the new account. Could someone please help me?

The format for the exported database was .cbk but I need a .adb for the importation.

 

Thank you in advance,

Alice

 

by Christopher Schubert
Posted on Fri, 09/28/2018 - 10:39

Good day

Alice,

I am not sure why the file export as a cbk.file.

I usually export my databases by right clicking on the database and then click on backup from the drop down list.

There will be a screen that appear as below after clicking on Backup.

Click on the select button right next to Save in, the following screen will then appear as below:

Make sure the "Files of Type" states as below (*.adb).

I hope this will help you.

Thank you

Christopher

 

0
by Alice Zamboni Author
Posted on Fri, 09/28/2018 - 14:36

Sorry, but I can't find the backup button. 

Who can I ask for the backup? it is urgent because today is the last day of my trial license.

Thank you!

0
by Kenneth Herrmann
Posted on Mon, 10/01/2018 - 16:10

Hi Alice,

The reason why the database download would be in the incorrect format may be browser related.

If you use IE it will create a '.cbx' file.

Please try using a different browser like Firefox or Chrome for the '.adb' format.

 

What project room and database are you trying to download.

 

Regards,

Ken Herrmann

ARIS Cloud Operations

 

0
by Christoph Lorenz
Posted on Thu, 10/04/2018 - 16:44

Hi Alice

Do you still need a backup of your ARIS Cloud Trial databases of your ARIS Cloud Project Room 'testprocessi'?

If yes, just let me know, I can provide them

Best regards

Christoph

0
by Alice Zamboni Author
Posted on Fri, 10/05/2018 - 08:21

Hi Christoph,

no, thank you. I don't need it any more.

Best Regards,

Alice

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock