AG

Yesterday we had got a problem with loadbalancer service of Aris. One widows sevice locked 80 port after restarting OS. We solved that problem, but got other. Users cannot access to Aris with Aris Architect & Designer 9.8. They receive a message "Unable to find tenant".

With admin utility -tenantmgmt.bat  -t default getTenant

We get next information

Connected to User Management at end point 'http://servername/umc' for tenant 'default'.

Getting information about tenant...

ATenant{id=default, name=default, locked=true}

acc command "list tenants for services" shows

Tenant assignments for Service apgengine0000000000 (Type APGENGINE):

        No tenants assigned.

Tenant assignments for Service couchdb0000000000 (Type COUCHDB):

        default

Tenant assignments for Service db0000000000 (Type DB):

        default

        master

Tenant assignments for Service elasticsearch0000000000 (Type ELASTICSEARCH):

        No tenants assigned.

Tenant assignments for Service loadbalancer0000000000 (Type LOADBALANCER):

        No tenants assigned.

Tenant assignments for Service postgresql-ecp0000000000 (Type POSTGRESQL_ECP):

        default

Tenant assignments for Service rs0000000000 (Type RS):

        default

        master

Compare with other Aris server shows that default tenant is unassigned to  APGENGINE service.

We made assign default tenant to APGENGINE service, but it could not help.

Regards,

by Max Fax
Posted on Sun, 02/25/2018 - 16:03

Hi!

I have had exactly the same issue. Did you find the solution?

Добрый день!

Столкнулся с такой же проблемой. Не могу найти решение, а вам удалось?

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