AR

I have been running ARIS 10 SR5 from the education package for some time now. Recently the local server stopped loading with unknown errors. I tried uninstalling ARIS 10 but it would not uninstall cleanly. I tried to manually remove the product using some Microsoft tools. I must have missed something because when I try to reinstall the setup still knows exactly where to look for the license file.

The issue I have with the reinstall is that, according to the install log, it fails to install the zoo runnable. I have not been able to figure out how to get it to completely cleanly uninstall so that I can cleanly reinstall, or how to work around the failed zoo runnable install.

Are there instructions on manually removing the Education package ARIS 10 install for a clean install, or on how to troubleshoot the failed runnable install that is preventing overall setup?

Thank you.

by Maria Bragaru
Posted on Wed, 07/24/2019 - 11:02

Dear Antonio,

thank you for your message.

In the following, the procedure for manual deinstallation is described.

 

Deleting files and Registry Entries:

- If the service "ARIS LOCAL 10.0" exists, delete it with following command from a cmd with administration privileges after stopping it:

sc delete "Software AG ARIS 10 LOCAL"

- If the service "ARIS Agent 10.0" exists delete it with following command from a cmd with administration privileges after stopping it:

sc delete "Software AG ARIS 10 Agent"

- Delete these Registry Entries:

[HKEY_LOCAL_MACHINE\SOFTWARE\SoftwareAG]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftwareAG]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftwareAG-si]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{6C170CA7-548F-4D40-90F4-1F70DD88D92F}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F7FC5A1E-A42E-4EDF-A66D-D4B2052ADC11}]

- Delete all files

c:\softwareag

and

%temp%

For %temp% -> check if you are in a subfolder. If yes, navigate to the folder above where the ARIS_Install.log is placed.

After unistall:

Open a cmd and execute this command to delete the installation folder (e.g. C:\SoftwareAG)

rd /s /q <install dir> (faster then delete single files)

At the end: Reboot your computer, check the hardware requirements and try installing ARIS again.

Kind regards,

Maria



 

 

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock