I have been running ARIS 10 SR5 from the education package for some time now. Recently the local server stopped loading with unknown errors. I tried uninstalling ARIS 10 but it would not uninstall cleanly. I tried to manually remove the product using some Microsoft tools. I must have missed something because when I try to reinstall the setup still knows exactly where to look for the license file.
The issue I have with the reinstall is that, according to the install log, it fails to install the zoo runnable. I have not been able to figure out how to get it to completely cleanly uninstall so that I can cleanly reinstall, or how to work around the failed zoo runnable install.
Are there instructions on manually removing the Education package ARIS 10 install for a clean install, or on how to troubleshoot the failed runnable install that is preventing overall setup?
Thank you.
Dear Antonio,
thank you for your message.
In the following, the procedure for manual deinstallation is described.
Deleting files and Registry Entries:
- If the service "ARIS LOCAL 10.0" exists, delete it with following command from a cmd with administration privileges after stopping it:
sc delete "Software AG ARIS 10 LOCAL"
- If the service "ARIS Agent 10.0" exists delete it with following command from a cmd with administration privileges after stopping it:
sc delete "Software AG ARIS 10 Agent"
- Delete these Registry Entries:
[HKEY_LOCAL_MACHINE\SOFTWARE\SoftwareAG]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftwareAG]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftwareAG-si]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{6C170CA7-548F-4D40-90F4-1F70DD88D92F}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F7FC5A1E-A42E-4EDF-A66D-D4B2052ADC11}]
- Delete all files
c:\softwareag
and
%temp%
For %temp% -> check if you are in a subfolder. If yes, navigate to the folder above where the ARIS_Install.log is placed.
After unistall:
Open a cmd and execute this command to delete the installation folder (e.g. C:\SoftwareAG)
rd /s /q <install dir> (faster then delete single files)
At the end: Reboot your computer, check the hardware requirements and try installing ARIS again.
Kind regards,
Maria