LB
After the last mainteinance I can't access to the document inside Aris ... we liked documents to the ARis document storage.
When we click on the document for tehe download Aris asks for a new authentification: is it possibile ?
If I inser my user and password it locks the tenant.
Could someone explain this event ? or tell how can I dowload the documents?
Thanks
Lucia
Dear Lucia,
I apologize for the inconvenience.
Could you please open a support ticket for our support team via https://empower.softwareag.com? This is possible with an ARIS Advanced account.
They will be happy to support you.
Kind regards,
Eva