I am trying to model our business processes. The business departments also want to model the “process steps” below.

• “Trigger request”

• “Hand over to …”

• “Assign order to next responsible”

• “Close task”

• “Create reference of App A in App B”

• “Inform Field Engineer”.

• “Ready for ...”.

For my opinion these Process Steps are not really Business Process (Steps). They are more technical (“HOW to do something”) and status changes. I wonder if we should model those. But the business wants to have them included.

What would you do? Can they be included in a business process model and if so how in BPMN or Value Chains?

Many thanks in advance


Tags: BPM BPMN Business Process Management