BPS's picture

Hi everyone,

 

Did you meet the next issue and if yes then how you solved it.

When we updated ARIS from 10.0.3 to SR 12 or from 10.0.7 to SR12 it kept the ArisAdm tool from the previous version, and we can't connect to the server, e.g. as result auto backups don't work. 

If you met this how did you solved it? Locally, for a local client, it updated, we even tried to overwrite it but it seems there are some other files that are used.

 

We could not reinstall all the release, it would be quite painful for server in prod. So thanks in advance for any idea. 

 

P.S. SAG, your eService still not work, we can't raise a ticket. And because we had this issue for different tenants - there's a systematic issue.