Document Storage from The Cloud to Enterprise

Posted by Alexander Cherednichenko

Posted on Fri, 07/16/2021 - 10:22 in ARIS Cloud Support

Hi,

Is there any +/- painless or even possible way to migrate documents storage from ARIS Cloud Advanced to ARIS Enterprise (stand-alone)?

Thanks for your comments in advance.

by André Vitor Oliveira

Posted on Fri, 07/16/2021 - 19:02

Hi
For a regular user could do this action by download the ADS files from advanced and import to Enterprise, but the customer should ask to Cloud Support to transfer these files in server level. This should be more feasible and Cloud Support could provide what really involves this procedure.

BR
AO

by Alexander Cherednichenko

Author

Posted on Fri, 07/16/2021 - 21:59

No really got your point on how it works as Cloud Support for Advanced is only on ARIS Community, am I right?

by André Vitor Oliveira

Posted on Mon, 07/19/2021 - 19:02

Hi
Cloud Advanced customers can open incidents with Global Support if support contract is active, and only trial customers requests support via Community.

BR
AO