some of our clients when running their script, it export graphics to a word document, gives the following error - "Error while accessing file "D:\Program Files\ARIS7.1\server\temp\ReportTemp\5\ARF29367.tmp".

Usually they get it when running the script from the installed BA instance, and some when using the web based installed instance of Designer. It occurs when the script, using the OutGraphic command puts the graphic of the model in the document.

Do anyone have an idea why some would get this error and others not.