Connection Issues

We are having an issue with the Aris Cloud interfase.

Usually we get this message after a while if we leave the Database open, without use (about 1 hour). However, during this week, we get this message very often, even if we are working in a model. In fact, if several users are connected to Aris Cloud, all of them get the message around the same time.

We would like to know how to fix this issue, since it is affecting our meetings with business users.

Project room: aris6delta

Thanks and regards.