Unable to launch ARIS Express

Posted by Eliados Babanov

Posted on Mon, 04/26/2010 - 15:22 in ARIS Express

Hi everybody,

i've got a problem while launching my Aris Express on Windows XP SP2, all system requirements are ok.

Installation was ok. But every time I launch the application, I see the Welcome to Aris Express window, and after I enter my credentials and choose the language I see nothing than Aris Express 2.0 window name on top of the screen.

Does anybody know what is the problem?

Thanks in advance.

Elmurat

aris express

28.3k

by Frank Weyand

Posted on Mon, 04/26/2010 - 17:04

Hi,

hmm... please start the application again and execute a double click onto the ARIS Express 2.0 window.

What happens?

Bye,

Frank

by Eliados Babanov Author

Posted on Tue, 04/27/2010 - 13:19

Hi Frank,

when I double click on that ARIS Express 2.0 window header, the window minimizes (i.e. it gets smaller) , but nothing from ARIS Express is seen, I just can see the image of the window that was behind ARIS Express window or image of desktop.

by Eliados Babanov Author

Posted on Tue, 04/27/2010 - 13:30

there are two processes running in task manager: ARIS_E~1.SCR and javaw.exe

by Eliados Babanov Author

Posted on Tue, 05/04/2010 - 13:43

and when I click the X button to close that window, it doesn't close, I have to terminate the process via task manager.

by Frank Weyand

Posted on Tue, 05/04/2010 - 17:23

Hi,

ARIS_E@1.SCR is the screen save. I hope you like it :-)

We noticed, that, due to a bug in the JRE, in case of an update, errors occur. This can happen on every user action, also closing. But, as I said, this is only the case if an update is done.

Does that happen always? Or do you have done an update on a PC from Express 1.0 to 2.0?

Bye,

Frank

by Eliados Babanov Author

Posted on Tue, 05/04/2010 - 17:33

Hi Frank,

no I have installed directly Express 2.0, without any update.

I have updated Java from 1.6.16 to 1.6.20, but the problem still occurs.

Unable to launch ARIS Express

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