CB

Hello everyone,

I'm trying to install Aris 9.8 Design server but the installation process take to much time to end (about 20 hours), it gets stucked on "Step 2 of 13 db runnables are being installed" and returned the error message: "Errors occurred during the installation process. Unable to install."  I followed the steps described in installation guide and runned the setup file as administrator. 

If anyone can help, i'll be very thankfull?

The log file contents are bellow:

2016-11-07 14:38:41 Debug OnSetUpdateMode

2016-11-07 14:38:50 Setup start ######################################################################################################

2016-11-07 14:38:59 Dialog : Dlg_SdWelcome

2016-11-07 14:39:10 Dialog : Dlg_SdLicenseEx

2016-11-07 14:39:12 Dialog : PARAM_Dlg_Select_Edit-REMOTE-URL

2016-11-07 14:39:37 Dialog : remote.Install.URL localhost

2016-11-07 14:39:37 Dialog : remote.b.Install FALSE

2016-11-07 14:39:37 Dialog :  

2016-11-07 14:39:37 Dialog :  

2016-11-07 14:39:37 Dialog :  

2016-11-07 14:39:37 Dialog : remote.PW *

2016-11-07 14:39:37 command :list

2016-11-07 14:41:42  stderr: Unable to add node localhost to ensemble. 

2016-11-07 14:41:42  stderr: Could not connect to http://localhost:9001/rest. Make sure that an agent is running on this machine and that the specified port is correct. Also check if you used the right protocol to communicate with the agent (you used HTTP, try HTTPS). 

2016-11-07 14:41:44 Dialog : Dlg_SdAskDestPath_LocalDrive

2016-11-07 14:41:49 Dialog : PARAM_Dlg_SdShowDlgEdit_Enable-ExternalIP

2016-11-07 14:41:55 Dialog : SERVER.ExternalIP.active 

2016-11-07 14:41:55 Dialog : Loadbalancer.HTTPD.servername 

2016-11-07 14:41:55 Dialog :  

2016-11-07 14:41:55 Dialog :  

2016-11-07 14:41:56 Dialog : PARAM_Dlg_SdShowDlgEdit_Enable-CHANGECURRENTUSER

2016-11-07 14:42:50 Dialog : AGENT.CHANGE.active TRUE

2016-11-07 14:42:50 Dialog : AGENT.CHANGE.USER ESPM

2016-11-07 14:42:50 Dialog : AGENT.CHANGE.password *****

2016-11-07 14:42:50 Dialog :  

2016-11-07 14:42:50 Dialog :  

2016-11-07 14:42:51 Dialog : PARAM_Dlg_SdShowDlgEdit_Select-HTTP_PORT

2016-11-07 14:43:44 Dialog : Loadbalancer.HTTPD.port 1080

2016-11-07 14:43:44 Dialog : Sd_Http_PORT_select_.checked TRUE

2016-11-07 14:43:44 Dialog : Loadbalancer.HTTPD.ssl.port 443

2016-11-07 14:43:44 Dialog : Sd_Https_PORT.checked 

2016-11-07 14:43:44 Dialog :  

2016-11-07 14:43:44 Dialog : .checked 

2016-11-07 14:43:44 Dialog :  

2016-11-07 14:43:44 Dialog : .checked 

2016-11-07 14:43:45 Dialog : PARAM_Dlg_SdMemoryType-MEMORY

2016-11-07 14:43:51 Dialog : memory.modell l

2016-11-07 14:43:51 Dialog : PARAM_Dlg_SdLicChooser

2016-11-07 14:44:05 Dialog : lic.select TRUE

2016-11-07 14:44:05 Dialog : lic.source E:\AEP multi for faculty.zip

2016-11-07 14:44:06 Dialog : Dlg_BP_DB_System

2016-11-07 14:44:10 Dialog : PARAM_Dlg_SMTP_SERVER

2016-11-07 14:44:17 Dialog : SERVER.MAILSERVER.active FALSE

2016-11-07 14:44:17 Dialog : SERVER.smtp.host 

2016-11-07 14:44:17 Dialog : SERVER.smtp.port 

2016-11-07 14:44:17 Dialog : SERVER.smtp.mailerid 

2016-11-07 14:44:17 Dialog : SERVER.smtp.account 

2016-11-07 14:44:17 Dialog : SERVER.smtp.password *****

2016-11-07 14:44:17 Dialog : SERVER.smtp.crypt FALSE

2016-11-07 14:44:18 Dialog : PARAM_Dlg_SdShowDlgEdit_Enable-PROXY

2016-11-07 14:44:21 Dialog : SERVER.PROXY.active 

2016-11-07 14:44:21 Dialog : SERVER.PROXY.host 

2016-11-07 14:44:21 Dialog : SERVER.PROXY.port 

2016-11-07 14:44:21 Dialog : SERVER.PROXY.account 

2016-11-07 14:44:21 Dialog : SERVER.PROXY.password *****

2016-11-07 14:44:21 Dialog :  

2016-11-07 14:44:21 Dialog :  

2016-11-07 14:44:22 Dialog : PARAM_Dlg_Radio_Options_2-STARTMODUS

2016-11-07 14:44:25 Dialog : start.AUTO_START TRUE

2016-11-07 14:44:25 Dialog : start.MANUAL_START FALSE

2016-11-07 14:44:27 Dialog : Dlg_SdStartCopy

2016-11-07 14:44:33 ###### START ####IDS_Get_Runable_run_Status######

2016-11-07 14:44:33 # command : list 

2016-11-07 14:46:37 #  stderr: Unable to add node localhost to ensemble. 

2016-11-07 14:46:37 #  stderr: Could not connect to http://localhost:9001/rest. Make sure that an agent is running on this machine and that the specified port is correct. Also check if you used the right protocol to communicate with the agent (you used HTTP, try HTTPS). 

2016-11-07 14:46:37 # ###### END ####IDS_Get_Runable_run_Status######

2016-11-07 14:46:37 command : stopall 

2016-11-07 14:48:41  stderr: Unable to add node localhost to ensemble. 

2016-11-07 14:48:41  stderr: Could not connect to http://localhost:9001/rest. Make sure that an agent is running on this machine and that the specified port is correct. Also check if you used the right protocol to communicate with the agent (you used HTTP, try HTTPS). 

2016-11-07 14:48:41 command : quick killall 

2016-11-07 14:50:45  stderr: Unable to add node localhost to ensemble. 

2016-11-07 14:50:45  stderr: Could not connect to http://localhost:9001/rest. Make sure that an agent is running on this machine and that the specified port is correct. Also check if you used the right protocol to communicate with the agent (you used HTTP, try HTTPS). 

2016-11-07 14:51:22 CMDLINE : addon "TARGETDIR=C:\SoftwareAG\ARIS9.8"

2016-11-07 14:51:22 UPDATEMODE : FALSE

2016-11-07 14:51:22 This is a virtual machine. Type: VMware product such as VMware Player, VMware Workstation, or VMware Server

2016-11-07 14:51:22 EXTENDEDMEMORY: 8388152 K

2016-11-07 14:52:25 registry: type S KeyName PATH Value C:\SoftwareAG\ARIS9.8

2016-11-07 14:52:25 registry: type S KeyName Version Value 98.5.0.1091879

2016-11-07 14:52:25 registry: type S KeyName Codeline Value //ALL/rel/9.8/98.5.0

2016-11-07 14:52:25 registry: type S KeyName ARISHOME Value C:\SoftwareAG\ARIS9.8\server

2016-11-07 14:52:26  exitcode 2 net start ARISCloudAgent

2016-11-07 14:52:26 ###### START ####Check whether ARIS Agent is running.######

2016-11-07 14:52:26 # command : list

2016-11-07 14:54:29 #  stdout: 

2016-11-07 14:54:29 #  stdout: On node localhost 0 runnables are installed.

2016-11-07 14:54:29 #  list

2016-11-07 14:54:31 # ###### END ####Check whether ARIS Agent is running.######

2016-11-07 14:54:31 command : -f C:\Users\FERNAN~1\AppData\Local\Temp\2\{115B0818-894A-4049-BBA9-0855D9808433}\{7B3B41FD-F2F8-4C36-8C4A-89F98B3E3601}\set_by.pt

2016-11-07 14:56:34  stdout: 

2016-11-07 14:56:34  stdout: Executing command "set installed.by="ARIS Agent setup;1091879;98.5.0.1091879""

2016-11-07 14:56:34  stdout: Successfully set configuration parameter installed.by to ARIS Agent setup;1091879;98.5.0.1091879 on node localhost

2016-11-07 14:56:34   script: 

2016-11-07 14:56:34   script Length: 0  

2016-11-07 14:56:56 ###### START ####Check whether ARIS Agent is running.######

2016-11-07 14:56:56 # command : list

2016-11-07 14:58:59 #  stdout: 

2016-11-07 14:58:59 #  stdout: On node localhost 0 runnables are installed.

2016-11-07 14:58:59 #  list

2016-11-07 14:59:01 # ###### END ####Check whether ARIS Agent is running.######

2016-11-07 14:59:01 command :get agent.version

2016-11-07 15:01:04  stdout: 

2016-11-07 15:01:04  stdout: On node agent.version:

2016-11-07 15:01:04  stdout: "98.5.0.1091879"

2016-11-07 15:01:04   script: 

2016-11-07 15:01:04   script Length: 0  

2016-11-07 15:01:09 webserver :  install vcredist_2010_x86.exe 

2016-11-07 15:01:35 webserver :  LAUNCHED  Port: 13131 PATH: C:\Users\FERNAN~1\AppData\Local\Temp\2\aris_install_http_server_20161107143850

2016-11-07 15:01:35 command : set autostart.mode=off

2016-11-07 15:03:38  stdout: 

2016-11-07 15:03:38  stdout: Successfully set configuration parameter autostart.mode to off on node localhost

2016-11-07 15:03:38 command : set local.repository.only=FALSE

2016-11-07 15:06:41  stdout: 

2016-11-07 15:06:41  stdout: Successfully set configuration parameter local.repository.only to FALSE on node localhost

2016-11-07 15:06:41 command :list 

2016-11-07 15:09:44  stdout: 

2016-11-07 15:09:44  stdout: On node localhost 0 runnables are installed.

2016-11-07 15:09:44 command : set local.repository.only=FALSE

2016-11-07 15:12:47  stdout: 

2016-11-07 15:12:47  stdout: Successfully set configuration parameter local.repository.only to FALSE on node localhost

2016-11-07 15:12:47 command : -f C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\repository_url.pt

2016-11-07 15:15:50  stdout: 

2016-11-07 15:15:50  stdout: Executing command "set remote.repository.url="http://localhost:13131/repo""

2016-11-07 15:15:50  stdout: Successfully set configuration parameter remote.repository.url to http://localhost:13131/repo on node localhost

2016-11-07 15:15:50   script: set remote.repository.url="http://localhost:13131/repo"

2016-11-07 15:15:50 ###### START ####IDS_Get_Runable_run_Status######

2016-11-07 15:15:51 # command : list 

2016-11-07 15:18:54 #  stdout: 

2016-11-07 15:18:54 #  stdout: On node localhost 0 runnables are installed.

2016-11-07 15:18:54 # ###### END ####IDS_Get_Runable_run_Status######

2016-11-07 15:18:54 command : stopall 

2016-11-07 15:21:57  stdout: 

2016-11-07 15:21:57  stdout: Successfully stopped all not-yet running runnables on localhost.

2016-11-07 15:21:57 command : quick killall 

2016-11-07 15:25:00  stdout: 

2016-11-07 15:25:00  stdout: All runnables on localhost have been killed.

2016-11-07 15:25:00 command :-f C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\configure.pt -c "E:\ARIS_DVD-98.5.0.1091879\Setups\Windows\ARIS_Design_Server\generated.apptypes.cfg"

2016-11-07 15:28:07  stdout: 

2016-11-07 15:28:07  stdout: Executing command "configure zoo_l zoo_l tickTime="60000""

2016-11-07 15:28:07  stdout: Successfully configured runnable zoo_l on node localhost.

2016-11-07 15:28:07   script: configure zoo_l zoo_l tickTime="60000"

2016-11-07 15:28:07 command :-f C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\configure.pt -c "E:\ARIS_DVD-98.5.0.1091879\Setups\Windows\ARIS_Design_Server\generated.apptypes.cfg"

2016-11-07 19:28:07  stdout: 

2016-11-07 19:28:07  stdout: Executing command "configure postgres_l postgres_l"

2016-11-07 19:28:07  stderr: Error at line 1 of file C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\configure.pt: 

2016-11-07 19:28:07  stderr: Unable to configure runnable postgres_l on node localhost.

2016-11-07 19:28:07  stderr: Could not configure runnable postgres_l (com.aris.runnables.PostgreSQL-run-prod-98.5.0) on node localhost: Ant configure exited with 1

2016-11-07 19:28:07 error : exitcode 1 -f C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\configure.pt -c "E:\ARIS_DVD-98.5.0.1091879\Setups\Windows\ARIS_Design_Server\generated.apptypes.cfg"

2016-11-08 09:57:48   script: configure postgres_l postgres_l 

2016-11-08 09:57:48  CopyFileE:\ARIS_DVD-98.5.0.1091879\Setups\Windows\ARIS_Design_Server\generated.apptypes.cfg to C:\SoftwareAG\ARIS9.8\server\generated.apptypes.cfg

2016-11-08 09:57:48 ###### START ####Gathering information about components in use...######

2016-11-08 09:57:48 # command :list

2016-11-08 09:59:53 #  stdout: 

2016-11-08 09:59:53 #  stdout: On node localhost 1 runnables are installed.

2016-11-08 09:59:53 #  stdout: zoo_l : [31mSTOPPED[0m (com.aris.runnables.zookeeper-run-prod-98.5.0)

2016-11-08 09:59:53 # ###### END ####Gathering information about components in use...######

2016-11-08 09:59:53 registry: type S KeyName ProgramGroup Value ARIS

2016-11-08 09:59:56 command : startall to umcadmin_l

2016-11-08 10:01:59  stdout: 

2016-11-08 10:01:59  stdout: Could not start all runnables on  node localhost.

2016-11-08 10:01:59  stdout: A runnable with ID umcadmin_l is not configured

2016-11-08 10:01:59 error : exitcode 102  startall to umcadmin_l

2016-11-08 10:01:59 command : wait for started umcadmin_l timeout 300000

2016-11-08 10:05:02  stdout: 

2016-11-08 10:05:02  stdout: Could not read state of runnable umcadmin_l on node localhost: Runnable instance ID "umcadmin_l" does not exist.

2016-11-08 10:05:02 error : exitcode 1  wait for started umcadmin_l timeout 300000

2016-11-08 10:05:02 command : -f C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\enhancements.tp

2016-11-08 10:08:05  stdout: 

2016-11-08 10:08:05  stdout: Executing command "set remote.repository.url="http://localhost:13131""

2016-11-08 10:08:05  stdout: Successfully set configuration parameter remote.repository.url to http://localhost:13131 on node localhost

2016-11-08 10:08:05  stdout: Executing command "enhance umcadmin_l with importLicense path  "lic/lic.zip" options tenant.name=default"

2016-11-08 10:08:05  stderr: Error at line 2 of file C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\enhancements.tp: 

2016-11-08 10:08:05  stderr: Enhancement Enhancement importLicense lic/lic.zip {tenant.name=[default]} failed: A runnable with ID umcadmin_l is not configured

2016-11-08 10:08:05 error : exitcode 1  -f C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\enhancements.tp

2016-11-08 10:08:05   script: 

2016-11-08 10:08:05   script Length: 0  

2016-11-08 10:08:05 command : -f C:\Users\FERNAN~1\AppData\Local\Temp\2\{47274E54-C04A-4C09-A3F6-C8837E49CC2E}\{38371DF8-9A98-4380-AA90-44A9DE9E5FA2}\user.txt

2016-11-08 10:11:08  stdout: 

2016-11-08 10:11:08  stdout: Executing command "set username=********

2016-11-08 10:11:08  stdout: Successfully set configuration parameter username to ***********************

2016-11-08 10:11:08  stdout: The change of this configuration parameter requires a restart of the agent on node localhost to become effective.

2016-11-08 10:11:08  stdout: Executing command "set password=***********

2016-11-08 10:11:08  stdout: Successfully set configuration parameter password ******************************

2016-11-08 10:11:08  stdout: The change of this configuration parameter requires a restart of the agent on node localhost to become effective.

2016-11-08 10:11:08 command : restart agent

2016-11-08 10:14:11  stdout: 

2016-11-08 10:14:11  stdout: Successfully triggered restart of the agent on node localhost.

2016-11-08 10:14:11 ###### START ####Check whether ARIS Agent is running.######

2016-11-08 10:14:11 # command : list

2016-11-08 10:17:14 #  stdout: 

2016-11-08 10:17:14 #  stdout: On node localhost 1 runnables are installed.

2016-11-08 10:17:14 #  stdout: zoo_l : [31mSTOPPED[0m (com.aris.runnables.zookeeper-run-prod-98.5.0)

2016-11-08 10:17:14 #  list

2016-11-08 10:17:16 # ###### END ####Check whether ARIS Agent is running.######

2016-11-08 10:17:17 Dialog : SdFinish szMsg1: Errors occurred during the installation process. Unable to install. For further information please refer to file '%temp%/ARIS_Install.log'.

 

by Tony Iliev
Posted on Wed, 11/16/2016 - 09:50

Hi Fernando,

I assume that you use Windows installation. Did you install the ARIS Agent (and ensure it is started) prior the ARIS Connect installation?

Regards

Tony

0
by Christian Bettio Gambarra Author
Posted on Wed, 11/16/2016 - 19:47

In reply to by Tony Iliev

Hi Tony,

I forgot to mention, yes my system is a Windows Server 2008R2.The ArisCloudAgent is installed and set to automatic in the startup type, on Windows Services.

Should I install the Aris Agent before install the Aris Design Server? I don't see this information in the documentation. 

Thank you for reply

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Wed, 11/16/2016 - 14:38

Olá Fernando,

As you have chosen the "l" sizing, did you check that your computer meets the hardware requirements?

From the license file name I'd guess you are installing the ARIS university edition.

Is drive E: a CD/DVD drive or a (slow?) USB stick?

Cheers

Rune

0
by Christian Bettio Gambarra Author
Posted on Wed, 11/16/2016 - 20:30

In reply to by rbe

Hi Rune,

Yes, I'm using the ARIS University edition (one more thing I forget to mention) .I followed the hardware requirements for Aris Design Server (8GB RAM - 2-4 CPU - 2GB Free HD Space) on my virtual machine.

I started the installation process from files extracted from the ISO file, so I don't used any pendrive or DVD drive.

Thank you for reply

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Thu, 11/17/2016 - 08:39

Sorry, but these hardware figures you have misinterpreted. ARIS Client is fine with 2 GB free hard disk space when you install ARIS Architect without its own database system. Means, you have then to work with another ARIS Design Server. But if you install Architect (ARIS Client) with its local database system you need >=20 GB free disk space. See Platform Matrix. And all that counts only for "S" (Demo) sizing, the smallest sizing. But according to your ARIS_Install.log you have chosen "L" (Large)  where 24/32 GB are needed/recommended along with 12/16 CPUs.

0
by Christian Bettio Gambarra Author
Posted on Thu, 11/17/2016 - 19:54

In reply to by rbe

So I'll need a virtual machine with requirements for "L" (Large), about 24/32 GB hard disk free space and 12/16 CPU. About the RAM, how much will I need?

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Fri, 11/18/2016 - 10:58

No, you don't need such a huge machine, unless your ARIS team would be very large. How many users are planned to use your ARIS installation?

Most universities are installing "M" (medium).

Cheers

Rune

0
by Christian Bettio Gambarra Author
Posted on Tue, 11/22/2016 - 20:03

In reply to by rbe

Hi Rune,

Sorry for the delay to answer. I talked to the professor who is in charge of Aris and I will install the "M" installation, for about 25 to 30 users.

Thanks for reply again

0
by Christian Bettio Gambarra Author
Posted on Mon, 01/23/2017 - 19:01

Hello again everyone,

Just for reply about the solution of my case. 

I started changing the amount o RAM (from 8 to 16 GB). Later, I started a several times the installation process without success. After that, I created a new virtual machine with 16GB RAM, 4 Cores CPU, 80 GB HD and Windows Server 2012 R2 Standard edition, and everything worked fine like should to be. My guess is, there is another process in the old server, and it is blocking the installation.

Thank you all for reply

0

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