PD

Hi all,

When I tried to install ARIS Connect Server 9.6 882262 in a remote server running CentOS 6.4, I was stopped at the 'Instalation scenario' step (see the figure below) soon after the installer checked the installed features at the remote server. The installer returned with the following message “Please first install ARIS agent on the remote server”.

I have installed the ARIS cloud agent and ARIS cloud controller as instructed by the installation guide, and I have checked that they are working fine prior to start ARIS remote installation from another computer ( a Windows PC) . I attach here the check result:

[root@new-host-2 Downloads]# service ArisCloudagent status
ARISCloudAgent is running
[root@new-host-2 Downloads]# acc
ACC+ >list
No node specified and no current node set.
ACC+ >

The two computers are in the same network and I have checked that both computer could ‘ping’ each other.

As everything seems to work well and I did not miss any step as prescribed by the installation guide, why the installer could not find the ARIS agent in the remote server? Perhaps you have the answer and are willing to share the solution in this forum.

Thank you in advance for your help.

 

Best regards,

Indradjit

by Runé Becker
Badge for 'Mastermind' achievement
Posted on Mon, 09/22/2014 - 12:44

Dear Petrus,

I am not a Linux expert, but maybe the required port 9001.of ARIS Cloud Controller is not open in /etc/sysconfig/iptables.

Cheers

Rune

0
by Petrus Eka Indradjit Dimjati Author
Posted on Mon, 09/22/2014 - 16:55

Dear Rune,

Thank you so much for your advice. I have followed your advice and the installer was able to complete the installation process and reported successful installation:



So, in terms of remote installation problem, the case is solved.  Thank you again for the advice.

Cheers,

Indradjit

PS: Another problem surfaced after the installation. I could start the ACC but executing startall won't start any ARIS component:  

[root@new-host-2 indra]# acc
ACC+ >startall
No node specified and no current node set.
ACC+ >

I will investigate the problem before I write another post. 

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Thu, 01/15/2015 - 12:37

In reply to by indrajit.dimyati

When ACC is started on a machine where ARIS Design/Connect Server has been installed remotely, ACC doesn't "know" to which node it should connect to.

So you need first "add node" in ACC and then "set current node". For details refer to "ARIS Server Installation and Administration Guide.pdf" and search for these both commands.

Cheers

Rune

0
by Santosh Kumar Pandey
Posted on Fri, 12/19/2014 - 23:31

You need to run following command 

acc -h localhost -u Clous - pwd g3h31m

0

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