Profile picture for user ITBA

One of our users reported a login error when trying accessing a database using a local server. They can login correctly to the server but when they try to open the database they get a login error from java.

Is there a way to fix this?

Thanks in advance.

This is the error:

Wed Oct 16 15:00:31 ART 2019: Login error. Please contact your administrator.

com.aris.modeling.client.container.serveraccess.ADatabaseContext.createDbSession(ADatabaseContext.java:343)

com.aris.modeling.client.container.login.aris.ALoginWizard$ALoginWizardHandler.handleFinish(ALoginWizard.java:285)

com.idsscheer.framework.gui.dialog.ABaseDialog.closeDialogByOk(ABaseDialog.java:864)

com.idsscheer.framework.gui.dialog.implementation.AButtonsPanel$ADialogButton.actionPerformed(AButtonsPanel.java:161)

javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)

javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)

javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)

javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)

javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)

java.awt.Component.processMouseEvent(Component.java:6539)

javax.swing.JComponent.processMouseEvent(JComponent.java:3324)

java.awt.Component.processEvent(Component.java:6304)

java.awt.Container.processEvent(Container.java:2239)

java.awt.Component.dispatchEventImpl(Component.java:4889)

java.awt.Container.dispatchEventImpl(Container.java:2297)

java.awt.Component.dispatchEvent(Component.java:4711)

java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4904)

java.awt.LightweightDispatcher.processMouseEvent(Container.java:4535)

java.awt.LightweightDispatcher.dispatchEvent(Container.java:4476)

java.awt.Container.dispatchEventImpl(Container.java:2283)

java.awt.Window.dispatchEventImpl(Window.java:2746)

java.awt.Component.dispatchEvent(Component.java:4711)

java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)

java.awt.EventQueue.access$500(EventQueue.java:97)

java.awt.EventQueue$3.run(EventQueue.java:709)

java.awt.EventQueue$3.run(EventQueue.java:703)

java.security.AccessController.doPrivileged(Native Method)

java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)

java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:84)

java.awt.EventQueue$4.run(EventQueue.java:733)

java.awt.EventQueue$4.run(EventQueue.java:731)

java.security.AccessController.doPrivileged(Native Method)

java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)

java.awt.EventQueue.dispatchEvent(EventQueue.java:730)

com.aris.modeling.client.container.common.AFocusManager.dispatchEvent(AFocusManager.java:164)

java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)

java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)

java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:109)

java.awt.WaitDispatchSupport$2.run(WaitDispatchSupport.java:190)

java.awt.WaitDispatchSupport$4.run(WaitDispatchSupport.java:235)

java.awt.WaitDispatchSupport$4.run(WaitDispatchSupport.java:233)

java.security.AccessController.doPrivileged(Native Method)

java.awt.WaitDispatchSupport.enter(WaitDispatchSupport.java:233)

java.awt.Dialog.show(Dialog.java:1084)

com.idsscheer.framework.gui.ADialog.show(ADialog.java:224)

java.awt.Component.show(Component.java:1671)

java.awt.Component.setVisible(Component.java:1623)

java.awt.Window.setVisible(Window.java:1014)

java.awt.Dialog.setVisible(Dialog.java:1005)

com.idsscheer.framework.gui.ADialog.setVisible(ADialog.java:239)

com.idsscheer.framework.gui.dialog.ABaseDialog.handleStart(ABaseDialog.java:270)

com.idsscheer.framework.gui.dialog.ABaseDialog.startDialog(ABaseDialog.java:162)

com.aris.modeling.client.container.login.aris.ALoginWizard.startWizard(ALoginWizard.java:101)

com.aris.modeling.client.container.login.aris.AARISLoginHandler.startWizard(AARISLoginHandler.java:233)

com.aris.modeling.client.container.login.aris.AARISLoginHandler.login(AARISLoginHandler.java:147)

com.aris.modeling.client.container.controller.ADatabaseAccessController.login(ADatabaseAccessController.java:92)

com.aris.modeling.client.container.controller.ADatabaseAccessController.login(ADatabaseAccessController.java:84)

com.aris.modeling.client.common.explorer.core.handler.DatabaseExpandHandler.willExpanded(DatabaseExpandHandler.java:63)

com.softwareag.aris.client.explorer.core.impl.ExplorerNodeImpl.willExpanded(ExplorerNodeImpl.java:299)

com.softwareag.aris.client.explorer.core.impl.ExplorerModelServiceImpl$1.treeWillExpand(ExplorerModelServiceImpl.java:74)

com.softwareag.aris.client.explorer.view.swing.impl.tree.treecontrol.SwingTreeControlImpl.treeWillExpand(SwingTreeControlImpl.java:268)

javax.swing.JTree.fireTreeWillExpand(JTree.java:2839)

javax.swing.JTree.setExpandedState(JTree.java:3630)

javax.swing.JTree.expandPath(JTree.java:2219)

javax.swing.plaf.basic.BasicTreeUI.toggleExpandState(BasicTreeUI.java:2286)

javax.swing.plaf.basic.BasicTreeUI.selectPathForEvent(BasicTreeUI.java:2395)

javax.swing.plaf.basic.BasicTreeUI$Handler.handleSelection(BasicTreeUI.java:3609)

javax.swing.plaf.basic.BasicTreeUI$Handler.mouseReleasedDND(BasicTreeUI.java:3663)

javax.swing.plaf.basic.BasicTreeUI$Handler.mouseReleased(BasicTreeUI.java:3651)

java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)

java.awt.Component.processMouseEvent(Component.java:6539)

javax.swing.JComponent.processMouseEvent(JComponent.java:3324)

com.softwareag.aris.client.explorer.view.swing.impl.tree.treecontrol.SwingTreeControlImpl.processMouseEvent(SwingTreeControlImpl.java:1087)

java.awt.Component.processEvent(Component.java:6304)

java.awt.Container.processEvent(Container.java:2239)

java.awt.Component.dispatchEventImpl(Component.java:4889)

java.awt.Container.dispatchEventImpl(Container.java:2297)

java.awt.Component.dispatchEvent(Component.java:4711)

java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4904)

java.awt.LightweightDispatcher.processMouseEvent(Container.java:4535)

java.awt.LightweightDispatcher.dispatchEvent(Container.java:4476)

java.awt.Container.dispatchEventImpl(Container.java:2283)

java.awt.Window.dispatchEventImpl(Window.java:2746)

java.awt.Component.dispatchEvent(Component.java:4711)

java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)

java.awt.EventQueue.access$500(EventQueue.java:97)

java.awt.EventQueue$3.run(EventQueue.java:709)

java.awt.EventQueue$3.run(EventQueue.java:703)

java.security.AccessController.doPrivileged(Native Method)

java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)

java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:84)

java.awt.EventQueue$4.run(EventQueue.java:733)

java.awt.EventQueue$4.run(EventQueue.java:731)

java.security.AccessController.doPrivileged(Native Method)

java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)

java.awt.EventQueue.dispatchEvent(EventQueue.java:730)

com.aris.modeling.client.container.common.AFocusManager.dispatchEvent(AFocusManager.java:164)

java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)

java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)

java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)

java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)

java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)

java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

 

File attachments
by Frank Weyand
Posted on Wed, 10/23/2019 - 11:08

Hi,

this is the error log of the client, but this does not help, since the error occurs on the local server.

Please contact support to handle this issue.

Bye,

Frank

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock