Problem with ARIS Architect and Design Installation

Posted by Jordan Tangy

Posted on Tue, 05/11/2021 - 15:31 in Professional ARIS

Hi ,

I recently had a problem to open ARIS.

I uninstalled and reinstalled it. Towards the end of the reinstallation , I get an error message and I don't know how to fix that.

The error is : "An unknown error occured trying to perform the UMC operation deleteLicense" (I shared a screenshot of the error as well).

PS: I'm trying to install it with an option of local server , so I enter the licence zip file at the beginning of the installation but it seems to make the installation crash.

I'll appreciate some help please.

Thank you

ARIS 10

ARIS Architect

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by André Vitor Oliveira

Posted on Thu, 05/13/2021 - 16:50

HI
What you could try to do is, if you have a Architect license in xml file, just create a zip file only with the Architect inside, then run the setup again an choose this license to be uploaded and the installation should works.

BR
AO

by Jordan Tangy

Author

Posted on Wed, 05/19/2021 - 16:11

Hi Andre , Thank you for your answer but I tried something else.

When I reinstalled ARIS , I forgot to install UML designer as well. So I reinstalled once again but this time with UML and it worked.

Thank you for taking the time to respond anyway.

Good Luck

Problem with ARIS Architect and Design Installation

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