Thu, 2023-06-29 17:00
JP
When running the .jar file, it loads and at the end simply closes. I've installed several java JRE, deleted the installation folder and re-downloaded and it's still the same.
Any suggestions?
When running the .jar file, it loads and at the end simply closes. I've installed several java JRE, deleted the installation folder and re-downloaded and it's still the same.
Any suggestions?
João,
Aparentemente não é um problema com o arquivo JAR, possivelmente algum antivirus está scaneando o arquivo e pode demorar para abrir ou até bloquear. Neste caso seria interessante criar uma exceção no seu antivirus para a pasta C:\Users\JOAO POLIDO\ARIS10\
Além disso, mantenha apenas o Java JRE porque vi no ínicio da mensagem algo sobre JDK e não é este tipo de java que o ARIS usa para carregar, apenas o JRE ou Zulu Java 8.x
Best Regards
AO
Boa tarde, Fiz o que indicou. Já consegui outra informação nos Logs.Diz que o Aris está a iniciar mas nunca inicia..
Alguma ajuda?
Cumprimentos João
Hi,
in your %temp% folder, there might be another log file, named beginning with "StartARISFailed". Can you post this file here?
Bye,
Frank
I dont hava this file. I just have "ARISLauncher_24-set-2021_12-35-15".
Thank you,
João
Hi,
please note: is it right, that you are using SR 3?
If yes, please note, that sr 3 is out of support and you should really think about updating it.
Bye,
Frank
Uh, I think I got it... Your version might be too old!
There has as been a change in the JRE, that product a bug in running ARIS. We made an update, also in SR 3 (even if that version is out of support, normally)...
@Andre: could you send the hotfix to the user? There is a JAR that needs to be updated...
Sorry, What is SR 3 ? I dont know..
Yes i need a hotfix.
Thank you
João
Hi,
this means "service release". This is 3 years old, now. Support finished 2020-04-30.
Currently released version is 10.0 SR 15, whereas SR 16 will be come soon.
Bye,
Frank
Hello Joao
Please provide your e-mail addres and I will send the jar
Obrigado
AO
Hi Andre,
joao.polido@marlo.pt
Thank you
João,
Enviei o email com o arquivo jar em formato zip, por favor confirmar se recebeu.
Att,
AO
Recebi e enviei email também a responder.
Quando puderes, verifica por favor.
Atenciosamente,
João Polido