ARIS Cloud Font Display

Comments

by Michael Hubbard

Posted on 2023-03-28

Hi Leanne. I just thought I would chime in so you know you are not unique or special in regards to this issue. We had noticed this "rendering" issue mid last year (2022), but I didn't open a SAG ticket as I didn't feel it was a very serious issue as it wasn't really affecting us adversely.

So sorry, no solution. Maybe someone else out there in the Aris Community will jump in with a solution, but I suspect this is a SAG ticket item if we want it fixed. I will keep watching your post to see if anything else comes in that can help us both out.

by Leanne Wotton Author

Posted on 2023-03-29

Hi Micheal,

Glad to hear it's not just us - perhaps it's something I will raise with SAG as you suggested.

by Leanne Wotton Author

Posted on 2023-04-19

Just in case anyone else is having this issue, following the steps below seemed to resolve the issue for us.

ARIS Connect Designer uses the fonts from Architect / Administration / Configuration / Conventions / Font formats
ARIS Connect Viewer uses the font from Administration / Evaluations / Fonts.

Follow these steps to add the font to Administration / Evaluations / Fonts.

Double check on ARIS Connect Editor which font is taken. For example, ARIAL is used.
Start ARIS Architect and select ARIS / Administration
Go to: Evaluations / Fonts
Right-click on Fonts. The font has to be added.

To add the font:

Select "Add font"
Select the C:\Windows\Fonts directory. Add the font name, for example, ARLRDBD.ttf
(In case the selection of C:\Windows\Fonts is not available, download the font first to your Desktop. Then add it from your Desktop)

Please note:

There may be several fonts in one font family to add.
For example ARIAL. Add all fonts you have from the ARIAL font family.

Prerequisite:

The font needs to be available on C:\Windows\Fonts
In case the font is not available on C:\Windows\Fonts it needs to be applied for "all users". This needs Administrator rights.

Hope that helps!