LM

HI Team,

 

Error: The database connection validation failed.

Unable to connect to database server. Check the hostname and port that you specified. Further, make sure that the database server is actually up and running and that access to the database server is not blocked by a firewall.

 

Thanks & Regards

Lokin

by André Vitor Oliveira
Posted on Thu, 02/18/2021 - 15:36

Hi 
Are you using some VPN to access your Cloud ? .. does other users has the same issue or only for you ? are you using the download client or connect ?
What you could try is to close the ARIS and delete the java cache from the java option available in control panel, and also the cache of the browser and try again. 


BR
AO

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock