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I am trying to install ARIS 9.5.840516 remotely on Redhat Enterprise Linux 6.0 and I am running into the following error:
Errors occurred installing registry components.
For further information please refer to file '%temp/ARIS_Install.log'.
Here are the contents of '%temp/ARIS_Install.log' file.
4-28-2014 15:50:06 Setup start ######################################################################################################
4-28-2014 15:50:35 command : list > runnables.txt 2>&1
4-28-2014 15:50:37 command :get agent.platform > platform.txt
4-28-2014 15:50:40 command :get autostart.mode > autostart.txt
4-28-2014 15:52:27 command : set autostart.mode=off
4-28-2014 15:52:56 command : list > runnables.txt 2>&1
4-28-2014 15:53:00 command : set local.repository.only=false
4-28-2014 15:53:03 command : -f C:\Users\MY.USER.ID\AppData\Local\Temp\{9A235E4C-700E-4A0F-B582-AB39FE3F6053}\{3317093C-D6A3-4C04-A086-8C889820F806}\repository_url.pt
4-28-2014 15:53:03 script: set remote.repository.url="http://MYSERVER.mydomain.com:13131/repo"
4-28-2014 15:53:06 command :2> error.txt -f C:\Users\MMY.USER.IDAppData\Local\Temp\{9A235E4C-700E-4A0F-B582-AB39FE3F6053}\{3317093C-D6A3-4C04-A086-8C889820F806}\configure.pt -c "C:\TEMP\ARIS\ARIS_95\ARIS Connect Server\generated.apptypes.cfg"
4-28-2014 15:53:06 Error at line 1 of command file C:\Users\MY.USER.ID\AppData\Local\Temp\{9A235E4C-700E-4A0F-B582-AB39FE3F6053}\{3317093C-D6A3-4C04-A086-8C889820F806}\configure.pt: Could not configure runnable zoo_l (com.aris.runnables.zookeeper-run-prod-95.0.2.6) on node arxz01: Unable to access remote repository at http://MYSERVER.mydomain.com:13131/repo: MYSERVER.mydomain.com. Make sure that the repository location is correct and that your repository is up and running. Also check if the repository requires authentication. If authentication is required, you can provide authentication info using the remote.repository.username and remote.repository.password configuration parameters.
*********************************************************The repository location is correct and I can access the repository using a browser and there is no authentication required to access the repository.
I see a similar issue in the following thread:
http://www.ariscommunity.com/users/lievekr/2013-11-28-error-while-installing-aris-95-client
Does anyone know if it is same issue in ARIS 9.5.840516 and if it is actually resolved in ARIS 9.5_SR2014_01b or even 9.6? I went through the release notes and did not see any mention of this fix.
Appreciate all the help.
Thanks,
Madhu
Hi,
I had the same problem and suspected that the ARIS agent (on the Linux server) was trying to connect back to the Windows client. If there is a firewall between the client and the server, this might not be possible.
When I ran the setup from a Windows machine in the same network as the server, the setup succeeded.
Regards, Dirk
Hi all,
I guess that this issue has been already solved by the author, however to save time for other people that could have the same problem (as it remains open in all the threads that I saw), the proper actions to be done are:
1) check whether there is firewall active on both machines and stop it.
2) check whether both machines see each another. Port 9001 on Linux should be opened for the remote agent.
3) add the hostname of the Win machine on the hosts file of the Linux target and vice versa.
Reboot and try a new installation.
KR, TY
