Hello everyone.

First of all, I'm new to ARIS Administration so this question could be basic for many of you but at this point there is an issue that I need to fix so I'm here asking for any assistance that can help me address the issue properly. Thank you all in advance.

After performing a health check at our customer's ARIS Infrastructure I found one error and one warning as seen below:

 

  • For the failed runnable (ecp_l) I got this message: "FAILED Technical user not found for tenant id(s) : [default]"

 

From the error.log file I got this persistent message

2018-01-22 23:32:55,580|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-23 23:32:55,718|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-24 23:32:55,643|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-25 23:32:55,744|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-26 23:32:55,812|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-27 23:32:55,749|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-28 23:32:55,515|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-29 23:32:55,514|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-6|DataFeedGeneratorExecution - Document Storage user is not configured
2018-01-30 23:32:55,831|ERROR|ecp0000000000|default||0000000000|null-SimpleThreadPoolWorker-1|DataFeedGeneratorExecution - Document Storage user is not configured

As you can see, there would not be any relation between these two types of messages

  • For the runnable with the warning (apg_l) I got this one: "WARNING License is ARIS Cloud Advanced Server. Limited functionality only."

2018-01-25 09:14:48,616 Tomcat-http-13 ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-19.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-19.log: The process cannot access the file because it is being used by another process.

2018-01-25 09:14:48,616 Tomcat-http-13 ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-27 01:29:04,623 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-20.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-20.log: The process cannot access the file because it is being used by another process.

2018-01-27 01:29:04,623 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-28 00:04:31,658 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-21.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-21.log: The process cannot access the file because it is being used by another process.

2018-01-28 00:04:31,658 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-29 03:34:48,889 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-22.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-22.log: The process cannot access the file because it is being used by another process.

2018-01-29 03:34:48,889 AGE-TS-TaskNotificationsScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-30 05:59:51,643 Tomcat-http-25 ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-23.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-23.log: The process cannot access the file because it is being used by another process.

2018-01-30 05:59:51,643 Tomcat-http-25 ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

2018-01-31 08:02:37,575 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to move file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log to E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-24.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log -> E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age-2017-11-10-24.log: The process cannot access the file because it is being used by another process.

2018-01-31 08:02:37,575 AGE-Engine-ProcessScheduler_QuartzSchedulerThread ERROR Unable to delete file E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: java.nio.file.FileSystemException E:\SoftwareAG\ARIS10.0\server\bin\work\work_apg_l\base\logs\age.log: The process cannot access the file because it is being used by another process.

 

Again, I see no relationship between one message or another

 

 

Any idea on how to address this? Is there any knowledge base where I can match these error messages with possible root causes and solutions? (BTW, we're still managing to enable our Empower account as partners) I thank you in advance for the assistance since I need to have these runnables healthy for our client.

 

Best regards

Pedro.