ML

Good afternoon

Has anyone experienced models being locked by their own user-id after losing connection (e.g. losing WiFi when moving to another room)? We noticed this just after the last upgrade. A few minutes might be understandable, unfortunately we are talking about 3 or 4 hours... in fact often you have to wait for the following day for the Models to be available for editing again and THEN you get the usual question about using the local copy.

Any thoughts appreciated.

BR, Mike

by Runé Becker
Badge for 'Mastermind' achievement
Posted on Mon, 07/23/2018 - 19:12

Dear Mike,

Did you already ask Global Support ARIS whether changing that timeout to shorter cycle is feasible?

Cheers

Rune

0
by Mike Lanyon Author
Posted on Mon, 07/23/2018 - 22:15

Hi Rune

I wasn't sure this as an ARIS setting or server.  Not asked yet, but certainly will do if you think its in the config somewhere :-)

Hope all good with you my friend?

Very best wishes

Mike

0
by Hanne Lundquist
Posted on Fri, 07/27/2018 - 12:45

Hi,

We have tried it as well a few times. I fixed it by stopping and starting the ARIS server, as we could not wait for it to fix it self the next day.

Have not logged any ticket on it though.



Best regards,

Hanne

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by Hanne Lundquist
Posted on Tue, 11/20/2018 - 10:44

Hi Mike

Did you find a fix for this problem?

We still have it from time to time, and it is no longer possible to fix it by restarting the server; we now have to wait for the next day...

Best regards,

Hanne

0

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