Wed, 2023-09-27 16:00
Hi, I'm using Aris Cloud Basic. I need to access my project room. I can't access and I don't even have the backup. Is it possible to recover them?
Regards
Tags: cloud
Hi, I'm using Aris Cloud Basic. I need to access my project room. I can't access and I don't even have the backup. Is it possible to recover them?
Regards
Hi Renan,
do you get any error message when you try to log in?
We havea a new process for logging in, may be this post can help you to solve the issue.
Kind regards,
Eva
Hi Eva,
The message is that the room no longer exists. I was unable to renew the subscription after 6 months.
Kind regards,
Renan
Hi Renan,
could you please share the project room name with me. I will check the system.
Kind regards
Eva