Profile picture for user Sabrina.GUETIBI

Hello dear community,

I feel so stupid, but I have done a big mistake while subscribing to ARIS cloud, I have fill my personal email address instead of the university address and so on for the local address, I'm really embarrassed, but I would like someone to help me if there is any solution for this problem.

Thank you for your support.

Best regards.

Sabrina

by Kenneth Herrmann
Posted on Thu, 11/15/2018 - 19:06

Hi,

What Project room is this for?

 

Regards,

Ken Herrmann

ARIS Cloud Operations

 

 

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by Sabrina Guetibi Author
Posted on Fri, 11/16/2018 - 21:42

In reply to by KJHERRM

Dear, 

Thank you for your reply, and sorry for the delay.

The project room name is : modelisation, and I would like to inform you that I'm a faculty member.

Thank you again.

Best regards.

Sabrina

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by Kenneth Herrmann
Posted on Fri, 11/16/2018 - 21:49

are you able to log into the PR?

 

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by Sabrina Guetibi Author
Posted on Fri, 11/16/2018 - 22:04

Sorry but can you explain more?

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by Kenneth Herrmann
Posted on Fri, 11/16/2018 - 22:11

In reply to by Sabrina.GUETIBI

If this is a "free trial" project room, it might be easier for you and quicker if you just request another project room and use the correct email address, etc. to set up the new one.

 

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by Sabrina Guetibi Author
Posted on Fri, 11/16/2018 - 22:18

Do you mean the project room, yes I still have access to it, but I can not create another project room, like I said I'm a faculty member I'm the one who created the PR. Now I cannot change the password I think because the email used for the subscription for ARIS cloud is not the same one used on ARIS Community. 

Do you have any idea, for how can I request to change the email adress for ARIS cloud? 

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by Sabrina Guetibi Author
Posted on Fri, 11/16/2018 - 22:36

In reply to by KJHERRM

Ok I will try this.

 So if I have properly understood you, I have to wait 6 mounth to request, the ARIS CLOUD for faculty member?

Thank you again, and sorry for all this questions.

 

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by Kenneth Herrmann
Posted on Fri, 11/16/2018 - 22:39

In reply to by Sabrina.GUETIBI

I don't understand the 6 months and faculty member part. Just go to the ARIS Cloud website and register for a Free Trial.

 

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by Sabrina Guetibi Author
Posted on Fri, 11/16/2018 - 22:47

Ok I will. Thanks.

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by Elke Bastian
Posted on Mon, 11/19/2018 - 09:46

In reply to by Sabrina.GUETIBI

Hi Sabrina,

it doesn't matter what email address you used for the students project room. It doesn't affect your access. The only issue may be that it is a little bit inconvenient for you, because all communication is send to your private email address.

Best regards

Elke

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