DT
my application is hosted on azure. i restarted the VMs recently after a cloud maintenance window. I am able to restart the database properly, but when i try to restart the application runnables, they are stuck in starting status. the others like zoo_m are starting properly but abs_m, eps_m, copernicus_m and dashboarding_m are stuck in starting status. i left them like this for about an hour and they are still stuck.
i looked at the cip.log and it has an error
"2022-03-14T10:33:51,724|WARN |abs0000000000|||0000000000|main|SchemaBasedMultiTenantConnectionProviderImpl$Retryable - retryable action failed. will keep on trying (2/3000) java.sql.SQLRecoverableException: IO Error: The Network Adapter could not establish the connection...
Caused by: java.io.IOException: Connection refused, socket connect lapse 1 ms. /137.182.245.38 1521 0 1 true"
But i tried to ping this IP from the application and it is able to connect.
Hi
If the ABS still showing 'starting' it means no connection with the external database.
On the cip.log should show more details, and you can try to use DBvisualize program from ARIS server to connect to external DBMS and check if you can do a login into database.
This kind of issue could be more complex if is possible try to open an incident with Global Support on the empower.softwareag.com
BR
AO
