Account details email not received

Posted by shailendra gangrade

Posted on Tue, 06/08/2021 - 10:27 in ARIS Cloud Support

I registered for ARIS cloud two hours back but still didn't get an email regarding my account details for login.

Do needful.

Thanks

ARIS Cloud

113

by Christoph Lorenz

Posted on Tue, 06/08/2021 - 12:51

Hi Sheilendra
Currently we are examining this effect and will come back as soon we have news.
Best regards

Christoph

by Christoph Lorenz

Posted on Wed, 06/09/2021 - 15:03

Hi Sheilendra
Could you please try again to create an ARIS Cloud Project room?

Thanks in advance
Christoph

by Fabio Sanchez

Posted on Mon, 06/14/2021 - 08:24

I can´t acess the totatlity of my available products.

The registration e-mail didn´t stil arrive and I can access only ARIS process mining.

Can Help-me?

Best regards.

Fábio Sanchez

by Eva Klein

Posted on Mon, 06/14/2021 - 09:36

Dear Fabio,

I apologize for the inconvenience. Unfortunately, an issue occurred during the creation of your ARIS Elements project room.

I would kindly ask you to create a new room.

Kind regards,
Eva

by Fabio Sanchez

Posted on Mon, 06/14/2021 - 14:46

Hello Eva.

I can´t access the ARIS Elements. My session shows only the room created to the ARIS process mining and I can´t reset my password. The system not permit this situation. It shows the message (see attached file)

And now I don't have to create a new room.

Is it possible verify another solution to my issue?

Best regards.

Fábio Sanchez

File attachments

ARIS Cloud error.png

by Eva Klein

Posted on Mon, 06/14/2021 - 15:28

Dear Fabio,

as I said in my comment above the creation of your ARIS Elements project room failed. Therefore, you didn't receive any login data and cannot use this room.

Unfortunately, you have to create a new ARIS Elements project room, there is no other way.

Sorry for the inconvenience.

Kind regards,
Eva

Account details email not received

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