UB

Hello everybody,

I recently installed ARIS Express 2.1 Installation was completed and seems to be ok.

ARIS Express starts  and offers the Home Page with model types and recent models.

When I try to create a new one or open a recent model, ARIS requires a user and password for a database named: 33ef3f90-7ade-... etc.

User system is shown as default and there seems to be a password already filled in.

Next mask asks for filter and language. There are two filters available: BPMN2.0 ARIS align mode or full method.

I tried several combinations of user and password and everytime I chose ok, nothing seems to happen.

On the other hand, AEX does not ask for my Community account for registration.

Any ideas why ARIS Express asks for a database login ?

kind regards

 

Ubi

 

 

by Frank Weyand
Posted on Fri, 06/18/2010 - 16:09

Hi Ubi,

that is a side effect of a bug which is already fixed. This can happen very rarely, so it was hard to find... However, soon, we plan an update which does not contain that bug. As soon as this release is public.

The community account is not requested because you already installed Express on this machine (even if you remove Express, the registration check is kept).

To get rid of that bug, please do the following:

  1. Close Express
  2. in the windows Explorer, move to the following folder:

    c:\documents and settings\<your user>\ARISExpress\server

    (it can also be "Dokumente and Einstellungen" in a German system)
  3. delete that complete folder
  4. Start Express again
  5. After starting, give Express an few additional seconds to initialize...

I hope this helps.

As I said, the next release will fix this.

Bye,

Frank

0
by Ulrich Bietz Author
Posted on Tue, 06/22/2010 - 08:21

Hi Frank,

thanks a lot for your fast and helpful support. I did what you suggested and AEX21 works again !

 

Bye

Ubi

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock