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EV

Posted by Evanthia Vorria

Posted on Wed, 01/09/2019 - 17:29 in ARIS Cloud Support

Hello,

I have previously saved my database from my free version and now I would like to import it to the new subscription we have (aris cloud advanced). While the import process begins, after a while the row becomes red and it cannot be uploaded. Do you know what I am doing wrong?

Thanks,

Evanthia

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by Christoph Lorenz

Posted on Tue, 01/15/2019 - 13:26

Hi

Could you please try the upload again e.g. via ARIS Cloud Administrator Client?

If this does not help on please contact Software AG Global Support via https://empower.softwareag.com

Best regards

Christoph

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EV

by Evanthia Vorria Author

Posted on Mon, 01/21/2019 - 10:08

Dear Christoph,

thank you for your reply. I did manage to upload it by restoring it via the Aris Cloud Administrator Client.

Kind Regards,

Evanthia

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