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EV

Posted by Evanthia Vorria

Posted on Tue, 02/19/2019 - 08:54 in ARIS Cloud Support

Good morning,

We can login to Aris Cloud but we can't launch our project room. It is the second time in a week and it is getting really annoying... Could you please assist me with that?

Our project room is ilot.

Thank you,

Dr Evnahtia Vorria

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CL

by Christoph Lorenz

Posted on Tue, 02/19/2019 - 09:30

Hello

We are currently examining the issue you describe.

Could you please raise as well a ticket for thw Global Support of Software AG via https://empower.softwareag.com/?

It would be good to know what exactly does happen if you click on the "launch" button.

Thanks in advance

Christoph

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BL

by Bessie Loukaki

Posted on Tue, 02/19/2019 - 09:40

Support Incident: 5360526

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BL

by Bessie Loukaki

Posted on Tue, 02/19/2019 - 13:02

While I was working on an EPC in our project room when the IE window froze. I tried to recover the page with no luck. I signed out from ARIS cloud, closed all browser windows & restarted my computer.

I logged again in ARIS Cloud click Launch, a page is trying to open but it freezes

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CL

by Christoph Lorenz

Posted on Tue, 02/19/2019 - 13:44

Hi

I apologize the inconvenience. We are working on this effect of your ARIS Cloud Project Room and will keep you informed.

regards

Christoph

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EV

by Evanthia Vorria Author

Posted on Tue, 02/19/2019 - 14:09

Dear Christoph,

thank you for your reply. But it is really unacceptable not to be able to access our project room all day long...

regards,

Evanthia

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CL

by Christoph Lorenz

Posted on Tue, 02/19/2019 - 17:40

Hi Evanthia

Could you please test again. The effect should be fixed

Best regards

Christoph

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EV

by Evanthia Vorria Author

Posted on Wed, 02/20/2019 - 09:13

Hi Christoph,

today it works.

Thank you

Evanthia

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