Hello,

a few weeks ago I installed ARIS Express, but now I don't need it anymore and tried to uninstall it via the Windows Control Panel (the way it is described in the FAQ). I have Windows 7 64 bit. Installing and running ARIS Express worked fine, but when I click on "Remove", I get the following error message (since I have the German version of Windows, I translated the German error message, so it might be slightly different in the English Windows version):

"An error occurred while trying to uninstall ARIS Express 2.3. It may have already been uninstalled. Would you like to remove ARIS Express 2.3 from the Programs and Features list?"

Originally I installed ARIS Express 2.2, and trying to resolve the problem, I first re-installed this version and now updated to version 2.3, hoping that after that I could finally uninstall it, but the problem persists.

Does anyone have an idea how to tell windows which uninstallation routine to call? Or can I call it myself directly? In the worst case, I would have to delete the program folder and all registry keys associated with ARIS Express manually. Can anyone give me a list of all these keys?

Of course, I would prefer an automatic uninstallation. I like to have a clean system. ;)

Thanks in advance!

J.R.

Tags: aris express