Wed, 2023-09-27 16:00
BV
I receive an error when I try to install the newest version of ARIS-express.
This is the error:
Error Code: -5006 : 0x800700b7
Error Information:
>SetupNew\setup.cpp (591)
PAPP:ARIS Express
PVENDOR:Software AG
PGUID:49ABE0DF-5BC9-40E8-8996-7A2938BFB5C2
$16.0.0.400PAK
@Windows 7 / Server 2008 R2 Service Pack 0 (9200)
IE Version: 9.11.14393.0
Note: I have the newest Java version installed and tried everything in the other posts related to this issue. I Do not have multiple files related to ARIS, the only file that I currently have is the installing file.
Hi,
how big is the exe file you are downloading?
Bye,
Frank
Hi,
The file is 186 MB.
Thanks,
Bram
Guys, I have the same error, but with ARIS Design Server 9.8.10. However, I tried using an older version (luckily I had it handy) - 9.8.5 and the installation started with no issues. I really want to find out what the issue is though. Do you have any ideas?
Dear Svetoslav,
Most likely this error is caused by a anti-virus scanner which falsely detects some temporary files of our (InstalledShiled-based) setup as threat.
Ask your IT support to either turn off the anti-virus scanner during the of your ARIS installation, or exclude the folder where %TEMP% points to, and where our setup extracts its temporary files.
Cheers
Rune