Today I tried to run "ARIS PPM Cloud Controller 10.5" but unfortunately a CMD window popped up with an error: # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x0000029999a40c06, pid=10172, tid=10196 # # JRE version: (11.0.6+10) (build ) # Java VM: OpenJDK 64-Bit Server VM (11.0.6+10-LTS, mixed mode, tiered, compressed oops, g1 gc, windows-amd64) # Problematic frame: # v ~StubRoutines::call_stub # # Core dump will be written. Default location: C:\SoftwareAG\ppm\server\acc\hs_err_pid10172.mdmp # # If you would like to submit a bug report, please visit: # http://www.azulsystems.com/support/ # Tell me please how can I solve this problem? How can I fix this error and start PPM?
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by Runé Becker
Posted on Mon, 02/14/2022 - 16:44
Dear Yuriy,
This forum isn't the right place to resolve a specific issue on a running installation. We would need to look into your log files, maybe even inspect your system in a remote session. That can#t be handled here.
I suggest you open a support ticket via Empower and let our product support team help you to check what went wrong and fix this issue.
