Dear Sir,
I lost the access to my project room : "vitrans".
The reason it may be because I have created first a trial room vitrans and afterwards I have decided to go for a 6 months subscription with the same project room that I paid in full.
I received notification that my trial project room will be disable, however because the subscription was paid I was not worried that I will lose access to my work.
I will appreciate your support in directing me to recover access to my project room vitrans as soon as possible as I am facing a tight deadline in delivering my project.
Thanks
Hi,
I come back to the issue above, because meanwhile I noticed that I have 2 project rooms on my name:
- a trial version : project room vitrans - the diagrams are developed here and I lost access as the 30 days trial expired
- a 6 months subscription version : project room vitrans1 - paid but not used
I failed to notice that I was working on the trial version instead of the paid subscription project room.
I will highly appreciate your support in order to retrieve my work from vitrans to vitrans1 , or to reallocate my paid subscription on the project room vitrans in order to continue my work.
Thanks
Gheorghe
